Heather Arnette
Piqua,OH
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Frisch's Big Boy
Dayton, OH
06.2021 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Assisted with kitchen preparation during peak times as needed.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Office Manager
Advanced Chiropractic Wellness
Dayton, OH
05.2017 - 05.2021
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Education
Associate of Applied Science - Criminal Justice
Lincoln College of Technology
Dayton, OH07-2010
Skills
- Kitchen oversight
- Staff Management
- Restaurant operations management
- Operations Management
- Schedule Coordination
- Customer Engagement
- Stable work history
- Employee schedule management
- Labor and food cost control
- Inventory control and record keeping
- Food Service Background
- Team Management
- Full service restaurant background
- Customer service best practices
- Trained in performance and wage reviews
- Conflict resolution techniques
- Customer loyalty
- Passion for customer satisfaction
Certification
servsafe certificate
Timeline
Restaurant Manager
Frisch's Big Boy
06.2021 - Current
Office Manager
Advanced Chiropractic Wellness
05.2017 - 05.2021
Associate of Applied Science - Criminal Justice
Lincoln College of Technology
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