Heather Arrington
Longview,TX
Summary
Dynamic leader with proven expertise in operations management and customer relationship management, honed across roles from Assistant Manager at Cefcostores to Cashier Team Lead at Family Dollar. Excelled in staff supervision and financial management, enhancing team performance and reducing costs by 20%. Skilled in Google Drive and team motivation, consistently exceeding employer expectations.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Cefcostores
02.2019 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Housekeeper
UT Health Tyler
01.2018 - 10.2021
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated electronic backpack vacuums and floor sweepers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Merchandise Associate
SASResources
06.2014 - 04.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Built end caps and aisle displays to highlight products and support latest promotions.
Waitress Trainee
Waffle House Restaurant
10.2012 - 03.2014
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
Cashier Team Lead
Family Dollar
11.2009 - 07.2011
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Restocked and organized merchandise in front lanes.
Cashier
McDonald's
02.2006 - 02.2008
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Bachelor Of Information Technology - IT Network Security
Strayer University
2121 5th St Arlington, VAG.E.D -
Mabank High School
18786 US Hwy 175 Mabank, Tx 7514705.2008
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Marketing knowledge
- Recruiting and interviewing
- Sales Strategies
- Customer Relationship Management (CRM)
- Compliance understanding
- Strategic Planning
- Cost Control
- Cost Reduction
- Financial Management
- Budgeting and finance
- Google Drive
- Customer Service
- Team Leadership
- Computer Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Manager
Cefcostores
02.2019 - 10.2021
Housekeeper
UT Health Tyler
01.2018 - 10.2021
Merchandise Associate
SASResources
06.2014 - 04.2016
Waitress Trainee
Waffle House Restaurant
10.2012 - 03.2014
Cashier Team Lead
Family Dollar
11.2009 - 07.2011
Cashier
McDonald's
02.2006 - 02.2008
Bachelor Of Information Technology - IT Network Security
Strayer University
G.E.D -
Mabank High School
Similar Profiles
Rebekah KendrickRebekah Kendrick
Assistant Store Manager at CefcostoresAssistant Store Manager at Cefcostores
Costine KaylaCostine Kayla
Assistant Manager at CefcostoresAssistant Manager at Cefcostores
Devin HarveyDevin Harvey
Retail Sales Associate at CefcostoresRetail Sales Associate at Cefcostores
Jonda RabornJonda Raborn
Assistant Store Manager at CefcostoresAssistant Store Manager at Cefcostores
Mary ScottMary Scott
Assistant Martial Arts Instructor at Longview Martial Arts AcademyAssistant Martial Arts Instructor at Longview Martial Arts Academy