Heather Arthur

-Responsible for supporting workforce management by adjusting employee schedules.

-Ensured staffing aligned with operational needs.

-Maintained and updated employees schedules in the MySchedule system and Erma.

-Assisted managers with making sure we had adequate staffing coverage for daily operations. -Sent out weekly headcount emails

-Updated approved schedule changes, and made real time adjustments as needed.

-Troubleshoot and resolved schedule related issues.

-Generated daily attendance reports for management.

-Improved scheduling accuracy and helped increase compliance.

-Sends weekly powerpoint to leadership with metrics of schedule compliance, 7day login, expired passwords, etc.

-Provided administrative support to other staff as needed - Helped HR with onboarding processes and day 2.

-Sent out equipment for repairs.

-Helped with the inventory process of equipment, send out daily emails of equipment recaps.

-Monitored/inspected all packages received to make sure all products are up the the company's standard, as well as ensuring excellent customer service; helping deliver the purple promise.

-Help get packages out in a timely manner, assisting with company metrics and providing a custer experience that exceeds expectations.

-Consistent job duties included repacking packages, documenting damage reports in FZ's, used critical thinking to identify package location for nonlabelled materials while utilizing tools such as shipper #'s, Spdr search, f-track, etc.

-Communicated findings and recommended corrective actions to leadership.

-Provided training or guidance to employees on quality standards and procedures.

-Loaded, unloaded, and sorted packages by hand.

-Scanned and labeled packages to ensure they got to the correct route.

-Maintained a clean, organized work area.

-Worked in fast paced work environment.

-Maintained safe work environment by implementing proper lifting techniques.

-Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

-Upkeep of cleanliness of facility; prepared rooms for customers; laundry; took inventory of products; stocked supplies; made sales.

-Stocked retail as necessary; helped with intake trucks; organized online shopping orders; updated and maintained layaway accounts and merchandise as needed.