HEATHER AUCKER

· Contacting account holders' outbound and inbound calls is currently in a negative balance status. The goal is to collect the negative balance or negotiate a partial payment.

· Provide an education summary of account activity that resulted in a negative balance.

· Obtaining the account holder’s reason for delinquency and seeking a promise to pay the account’s negative balance to regain account access.

· Adhering to the Fair Debt Collection Practices Act with each contact.

• Manage client's appointments, generate estimates and invoices, and address any issues or concerns raised by clients promptly

• Maintain a detailed record of all financial transactions, which includes sales, purchases, and expenses, monitor and collect client payments, and review financial statements, reports, and projections regularly

• Skillfully control the branding, digital presence, and marketing, engage with our audience and attract potential clients

• Providing professional customer support for payment processing concerns, payment disputes, and account limitations with a structured approach to handling a high volume of inbound calls and chats

• Guiding PayPal business account holders through selecting merchant products and website integration, with clear, step-by-step assistance to solve merchant's payment processing needs

• Achieving a high level of customer satisfaction ratings with a score of 96.2%, by proactively building rapport and building trust with small to medium business owners

• Crafted compelling email newsletters, blog posts, and landing pages that resonated with target audiences

• Managed social media presence, executed podcast outreach, and coordinated HR resources to drive marketing strategies

• Achieved high search engine rankings through SEO-optimized content that drew and engaged audiences across multiple industries. Managed and promoted content across the website and social media channels, demonstrating a comprehensive digital marketing skill set

• Managed CRM by validating and approving customer accounts, reviewed job postings, offered support for account navigation, and established client relationships with follow-up meetings to address concerns and needs

• Conducted market research to position Save Our Livers new CBD product in the competitive market and resonated with target customers

• Mesa Developed persuasive affiliate programs and enhanced B2B marketing tactics for Save our Livers, which involved strategic planning and implementation

• Mesa Created a structured outline for blog topics, social media posts, and vlogging content to educate our audience about alcohol awareness, responsible drinking habits, and supportive products

• Received knowledge in different marketing elements, including conversion funnels, SEO, content marketing, social media, data/analytics, testing & optimization, email marketing, and copywriting

• Shadowed brand managers on social media campaign strategy and customer/follower engagement

• Observed Brand managers create, manage, and review social media campaigns and ads on Facebook Ads Manager