Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Avila

Frankfort,KY

Summary

Adept at enhancing patron satisfaction and streamlining operations, my tenure at Paul Sawyier Public Library showcased my digital literacy and exceptional patron relations. Mastered high-volume transactions at WesBanco, balancing cash drawers with precision. Proven adaptability and administrative support skills contributed to maintaining accurate collections and financial records, ensuring a seamless customer experience.

Overview

7
7
years of professional experience

Work History

Library Clerk

Paul Sawyier Public Library
Frankfort, KY
11.2020 - Current
  • Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
  • Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
  • Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
  • Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
  • Supported library operations by conducting regular inventory checks of materials to ensure accuracy of records and proper maintenance of collections.
  • Streamlined circulation processes by efficiently checking items in and out while managing overdue fines, renewals, and holds.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Located library materials, resources and technologies to fulfill patron requests.

Bank Teller

WesBanco
Stamping Ground, KY
10.2019 - 10.2020
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Cashier

Kohl's
Frankfort, KY
10.2017 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Bachelor of Arts - Cultural Anthropology

University of Louisville
Louisville, KY
06.2015

Associate of Arts - Humanities

Jefferson Community And Technical College
Shelbyville, KY
06.2012

Skills

  • Collection Maintenance
  • Shelf reading
  • Adaptive Learning
  • Digital Literacy
  • Telephone Etiquette
  • Administrative Support
  • Patron Relations

Timeline

Library Clerk

Paul Sawyier Public Library
11.2020 - Current

Bank Teller

WesBanco
10.2019 - 10.2020

Cashier

Kohl's
10.2017 - 01.2018

Bachelor of Arts - Cultural Anthropology

University of Louisville

Associate of Arts - Humanities

Jefferson Community And Technical College
Heather Avila
Bold.pro uses cookies as well as our third-party affiliates. When you use our website, you understand that we collect personal data to improve your experience. Learn more
×