Heather Bacala
Troy,NH
Summary
Compassionate caregiver with extensive experience at Scott Farrar at Peterborough, skilled in health monitoring and individualized care plans. Proven ability to enhance client well-being through effective communication and emotional support, while maintaining high safety standards. Committed to promoting independence and dignity in daily living activities, ensuring a positive and supportive environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Care Giver
Custom Helpers
06.2024 - Current
- Assisted clients with daily living activities, promoting independence and personal dignity.
- Monitored client health and well-being, reporting changes to healthcare professionals.
- Provided companionship and emotional support, enhancing overall quality of life for clients.
- Implemented safety protocols to ensure a secure environment for clients and caregivers.
- Assisted with medication reminders, ensuring adherence to prescribed treatment plans.
- Maintained cleanliness and organization of living spaces, contributing to a healthy environment.
- Communicated effectively with family members regarding client needs and progress updates.
- Adapted caregiving techniques based on individual client preferences and requirements.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Personal Care Assistant
Scott Farrar at Peterborough
06.2023 - 08.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient health, reporting changes to medical staff promptly.
- Developed individualized care plans in collaboration with healthcare teams.
- Provided companionship and emotional support to enhance patient well-being.
- Trained new staff on best practices for personal care delivery.
- Maintained cleanliness and organization of patient environments to promote hygiene.
- Facilitated communication between patients and family members regarding care needs.
- Implemented feedback from patients to improve service quality and satisfaction.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Planned activities to encourage movement, stretching, and strength building.
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
- Empowered clients by providing education on self-care strategies and encouraging them to take an active role in their own health management.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Housekeeper
Rivermead Retirement Community
2022 - 05.2023
- Maintained cleanliness and organization in resident common areas and private living spaces.
- Conducted routine inspections to ensure adherence to safety and sanitation standards.
- Assisted in training new staff on cleaning procedures and operational protocols.
- Developed efficient cleaning schedules that improved workflow and reduced completion times.
- Provided exceptional customer service while addressing resident needs and concerns regarding housekeeping services.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Washed and put away kitchen dishes, utensils and glassware.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Environmental Services Aide
Monadnock Community Hospital
05.2021 - 05.2022
- Maintained cleanliness and sanitation standards throughout facility, ensuring compliance with health regulations.
- Assisted in waste management processes, promoting recycling and sustainability initiatives.
- Conducted routine inspections of equipment and supplies, identifying needs for replenishment or repair.
- Collaborated with team members to implement new cleaning protocols, enhancing operational efficiency.
- Responded promptly to service requests from staff and visitors, ensuring a positive environment experience.
- Developed checklists for daily cleaning tasks, improving consistency in service delivery across departments.
- Maintained a safe working environment through consistent adherence to safety protocols and regulations.
- Provided exceptional customer service to patients, visitors, and staff while performing routine duties as an Environmental Services Assistant.
- Supported infection control measures by ensuring proper sanitization of all areas within the healthcare facility.
- Managed hazardous waste disposal according to local regulations, minimizing potential risks to personnel and the environment.
- Demonstrated strong attention to detail when completing various cleaning tasks, ensuring all areas met established standards for cleanliness.
- Enhanced facility cleanliness by conducting thorough inspections and implementing corrective actions.
- Performed daily cleaning tasks efficiently, maintaining high standards for appearance and hygiene throughout the premises.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Documented and reported necessary facility and building repairs observed.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Contributed to the achievement of sustainability goals by identifying opportunities for energy-saving initiatives within the facility.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09-1992
Skills
- Client care
- Health monitoring
- Medication management
- Daily living assistance
- Emotional support
- Individualized care plans
- Safety protocols
- Personal hygiene maintenance
- Communication skills
- Patient advocacy
- Documentation practices
- Infection control measures
Certification
Cash Handling Training
Feelings Customer Service Program
D.C. Struebing
LCDR,SC,USN
Officer in Charge
Navy Resale Activity
Orlando, FL
Timeline
Care Giver
Custom Helpers
06.2024 - Current
Personal Care Assistant
Scott Farrar at Peterborough
06.2023 - 08.2024
Environmental Services Aide
Monadnock Community Hospital
05.2021 - 05.2022
Housekeeper
Rivermead Retirement Community
2022 - 05.2023
High School Diploma -
Penn Foster Career School