Heather Backman
Los Angeles,CA
Summary
Experienced On-Air Personality and Radio Host known for captivating audiences through compelling storytelling and engaging content. My background in broadcasting, combined with my experience in fine dining service, allows me to blend creativity, charisma, and exceptional customer engagement skills. I excel at connecting with diverse audiences and fostering meaningful interactions, seamlessly transitioning this ability to create memorable experiences for guests in the aviation sector. I am excited to apply my expertise in a broader role to deepen connections with flight guests. My contributions will leverage my creativity and networking abilities to elevate brand visibility, convey key messages, and cultivate lasting, fruitful relationships.
Overview
30
30
years of professional experience
1
1
Certification
Work History
On-Air Radio Personality
Rogers Communications
09.2002 - 10.2023
- Ensured strict adherence to FCC regulations by monitoring content and preventing the use of inappropriate language or discussion topics during live broadcasts.
- Created excitement around contests and giveaways by designing captivating on-air promotions that maximized listener participation across platforms, including phone calls and social media.
- Collaborated with the sales team to develop targeted advertisements by providing insights into listener preferences and analyzing demographic data.
- Mentored a team of 10 junior radio personnel, offering guidance and support to foster their professional growth within the broadcasting industry.
- Skilled in attracting audiences and building listener connections through compelling storytelling and engaging content.
Fine Dining Server and Bartender
Pat's Fine Dining Restaurant
06.1998 - 09.2002
- Recommended wine pairings to complement specific menu items, enhancing the overall dining experience.
- Boosted customer satisfaction by delivering exceptional fine dining service and anticipating guests' needs.
- Skillfully managed multiple tasks simultaneously while maintaining composure during busy shifts.
- Upheld a polished appearance, contributing to the upscale ambiance that patrons expect.
- Cultivated a professional and personable rapport with clients to drive sales and enhance the customer experience.
Pool Manager and Lifeguard
Los Angeles City Parks and Recreation
05.1993 - 09.2002
- Assigned tasks to staff, established schedules, and motivated high performance in key areas.
- Ensured compliance with health regulations through regular water testing and meticulous documentation.
- Oversaw and managed a lifeguard staff of 20 by monitoring attendance and performance.
- Boosted customer satisfaction through timely issue resolution and proactive communication.
- Instructed swim lessons and coached the Special Olympics Swim Team, fostering inclusivity and skill development.
- Created a safe yet enjoyable environment for all patrons, prioritizing both safety and fun.
Education
Bachelor of Arts - Communications
California State University Northridge
Northridge, CA05.2002
Skills
- Quick Thinking
- Exceptional communication
- Building guest relationships
- Multitasking & Organization
- Food & Wine Pairing
- Active Listening
- Adaptability and Flexibility
- Relationship Building
- Task Prioritization
- Fine Dining Service & Meal Plating
- Public Speaking
- Creativity
Certification
Cabin & Safety Emergency Procedures
Initial Crewmember Training
Aircare FACTS, Van Nuys, CA
September 2024
Business Aviation Hospitality
FLIGHTESS & Aircare FACTS, Van Nuys, CA
September 2024
CPR/AED & First Aid
Aircare FACTS, Van Nuys, CA
September 2024
G550 Evacuation Crewmember
Aircare FACTS, Van Nuys, CA
September 2024
Serve Safe Food Handler
Serve Safe California
October 2024
Languages
French
Professional Working
Timeline
On-Air Radio Personality
Rogers Communications
09.2002 - 10.2023
Fine Dining Server and Bartender
Pat's Fine Dining Restaurant
06.1998 - 09.2002
Pool Manager and Lifeguard
Los Angeles City Parks and Recreation
05.1993 - 09.2002
Bachelor of Arts - Communications
California State University Northridge
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