Summary
Overview
Work History
Education
Skills
Certification
Affiliations
committees training
awards
references
References
Timeline
Generic

Heather Bailey

Hampton,TN

Summary

Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Nurse Manager

Veterans Health Administration VHA
07.2023 - Current


  • Developed comprehensive training programs for new hires, ensuring quality care and consistency in nursing practices.
  • Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
  • Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
  • Coordinated staffing resources during times of high patient acuity or census fluctuations to maintain optimal nurse-to-patient ratios.
  • Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decisionmaking.
  • Evaluated emerging healthcare technologies to determine their potential benefits for improving nursing practice.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
  • Established and continuously optimized unit schedules and individual work assignments.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Reviewed department performance and adjusted coverage to compensate for changing conditions.


Nurse Supervisor

Veterans Health Administration VHA
06.2019 - 07.2023
  • Manage facility staffing needs during non-administrative hours (nights/weekends)
  • Balance NHPPD for each individual inpatient unit in addition to CLC
  • Manage bed placement from emergency admissions and transfers
  • Responding to emergencies
  • Rounding throughout the facility to validate current staffing
  • Facilitate communication between nursing staff, medical providers, and management
  • Assisting medical and nursing staff with policies and procedures regarding patient triage and completion of admission criteria for patients
  • Assisting medical and nursing staff to complete patient transfers to outside facilities
  • Ensuring nursing staff follow new guidelines such as bedside reporting, report to in-services provided on new equipment or products and retrieve supplies for both inpatient and outpatient areas if needed during non-administrative hours
  • Currently overseeing information submitted to Tennessee Donor services and reviewing monthly score card reporting
  • Providing education to nursing staff regarding metrics that surround tissue and organ donation.

Registered Nurse

Veterans Health Administration VHA
09.2013 - 06.2019
  • Charge Nurse
  • Managing patient flow through the use of Bed Management Board software
  • Prioritize patient care and the distribution of care
  • Collaborate with C2 unit staff, unit manager, nursing supervisors, medicine, and supportive staff
  • Staff Scheduling
  • Create monthly staffing schedules using Acustaf software and HPPD staffing levels
  • Creating and maintaining digital documents related to Annual Leave Calendar, Unit Pull Lists, and Holiday Scheduling.

Owner/Operator

A Better Body Image Weight Loss Clinic
01.2006 - 01.2017
  • Oversee daily operations including general managing functions; hiring, job training, purchasing, and human resource documentation and reporting
  • Maintaining medical interaction between the supervising physician, mid-level providers and staff
  • Maintaining state and federal licensure and documentation requirements
  • Tennessee RX Report filing
  • Controlled substance prescriptions filled reporting
  • Tennessee Board of Pharmacy
  • DEA Pharmacy registration for prescribing providers
  • Controlled substance monitoring database
  • Tennessee Board of Medical Examiners
  • Medical Doctors licensure renewal
  • Tennessee Board of Nursing
  • Nurse Practitioner prescribing guidelines submitted to state agencies for review with protocol evaluation
  • Mid-level licensure renewal
  • Registered and Practical licensure renewal
  • Choreographing operations between sister clinics by providing staffing coverage during staffing shortages
  • Clinical training for staff, and general operational functions
  • Creating operational protocols, competencies, and legal documentation pertaining to patient care and patient medical records
  • Maintaining office business licensures
  • Pharmacy prescribing licensure per provider
  • County and City Business licensures for operation
  • Manage office finances
  • Daily and monthly finance reporting of cash flow, net income, monthly expenses
  • Monthly tax reporting information
  • Quarterly Unemployment tax reporting.

Education

Master of Science in Nursing Administration -

King University
Bristol, TN

Bachelor of Science in Nursing -

King College
Bristol, TN

Bachelor of Science in Nursing pre-requisites -

Northeast State Technical Community College
Blountville, TN

Bachelor of Science in Nursing pre-requisites -

East Tennessee State University
Johnson City, TN

Graduated with Honors -

Unicoi County High School
Erwin, TN

Skills

  • Clinical Supervision
  • Corrective Action Implementation
  • Compliance Oversight
  • Staff Leadership
  • Strong Clinical Judgment
  • Multitasking and Organization
  • Conflict resolution
  • Patient advocacy
  • Flexibility

Certification

  • Advanced Cardiac Life Support, 2024
  • Basic Cardiac Life Support, 2024
  • Green Belt and Yellow Belt Certified
  • Completed Preceptor and Mentorship Training
  • Registered Nurse, Tennessee, 10/2025

Affiliations

  • American Nurses Association
  • Tennessee Nurses Association
  • Sigma Theta Tau Honors Association

committees training

  • Donor Services Coordinator/Point of contact for James H Quillen VA Medical Center
  • Unit Based Staffing Methodology Committee
  • Unit Based Council
  • Hand Hygiene Committee
  • NCPS Clinical Team Training
  • Super User for: Heparin administration, Vocera, Aleris Pump, Small bore feeding Placement

awards

  • Great Catch Award (2020)
  • Rockin’ RN Award for C2 (February 2018)
  • Nominated by unit staff
  • Gold Coin nominations from patients and from staff (2014-2019)
  • Award of completion for Nurse Residency Program (2014)
  • Graduated Magna Cum Laude in (2013)
  • President’s Award for Educational Excellence (2011, 2012, 2013)
  • Recognition for Upcoming Women in Business with editorial piece (2011)

references

  • Jacqueline Foster, RN, Johnson City, TN, 423-571-4273
  • Kyle Imes, RN, Gray, TN, 423-557-8650
  • Leia Holder, RN, Elizabethton, TN, 423-957-1930

References

References available upon request.

Timeline

Nurse Manager

Veterans Health Administration VHA
07.2023 - Current

Nurse Supervisor

Veterans Health Administration VHA
06.2019 - 07.2023

Registered Nurse

Veterans Health Administration VHA
09.2013 - 06.2019

Owner/Operator

A Better Body Image Weight Loss Clinic
01.2006 - 01.2017

Master of Science in Nursing Administration -

King University

Bachelor of Science in Nursing -

King College

Bachelor of Science in Nursing pre-requisites -

Northeast State Technical Community College

Bachelor of Science in Nursing pre-requisites -

East Tennessee State University

Graduated with Honors -

Unicoi County High School

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Heather Bailey