Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Heather Bailey

Appling,GA
Heather Bailey

Summary

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. Hardworking Hostess offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Positive and upbeat Hostess makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.

Overview

2
years of professional experience

Work History

Sconyers
Augusta, GA

Restaurant Hostess
09.2018 - 05.2019

Job overview

  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered phones promptly to record and confirm reservations.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Took beverage orders and served drinks during peak meal times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Carol Fabrics
Augusta, GA

QC Inspector
10.2017 - 09.2018

Job overview

  • Performed detailed measurements with handheld devices and performed visual inspections of line.
  • Assessed quality of products and compliance with tolerance standards by inspecting products, components and materials.
  • Generated reports with documented findings and recommendations.
  • Helped reduce errors and rejected items by proposing and implementing improvements.

ARC
Augusta, GA

Team Leader
01.2018 - 08.2018

Job overview

  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Maintained daily inventory to facilitate successful material distribution.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.

Education

Augusta Technical College
Augusta, GA

GED

University Overview

Skills

  • Table Setting Arrangements
  • Dining Customer Service
  • Wine Pairings
  • High-Volume Dining
  • Dining Crew Workflow Optimization
  • Seating Assignment Preparation
  • Menu Memorization
  • Reliable and Trustworthy
  • Cleaning and Sanitizing
  • Self-Motivated
  • Service-Oriented
  • Opening and Closing Procedures
  • Service Oriented
  • Active Listening and Communication
  • Attention to Detail
  • Personable and Friendly
  • Customer-Oriented
  • Warm and Welcoming
  • Guest Greeting and Seating

Timeline

Restaurant Hostess
Sconyers
09.2018 - 05.2019
Team Leader
ARC
01.2018 - 08.2018
QC Inspector
Carol Fabrics
10.2017 - 09.2018
Augusta Technical College
GED

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Heather Bailey