Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Bailey

Jonesboro,Arkansas

Summary

If it is a quality product and service then I can sell it! If I can't sell it then it wasn't worth selling to begin with!

Overview

50
50
years of professional experience

Work History

Gamer

J & K Amusements
, MN
05.2022 - 11.2024
  • Developed strategies and tactics to improve gaming skills.
  • Organized team tournaments and competitions.
  • Managed in-game currency transactions with players.
  • Exercised strong leadership skills and practiced self-discipline on and off the midway.
  • Reacted to complex game situations quickly and effectively.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company areas.
  • Participated in community events to bring positive attention to the company.

Sales Agent

Guy's Guaranteed Melons
Chester, MT
07.1974 - 09.2024
  • Conducted market research to identify potential customers and their needs.
  • Developed relationships with customers by providing excellent customer service.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Negotiated contracts with customers to secure sales deals.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Resolved customer complaints promptly and effectively.
  • Provided product demonstrations to potential buyers.
  • Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
  • Identified opportunities for cross-selling additional products and services.
  • Participated in trade shows and other events to promote our products and services.
  • Assisted senior management in developing strategies for increasing sales revenue.
  • Reported directly to regional Sales Manager regarding progress towards goals.
  • Evaluated competitor offerings regularly to stay ahead of the competition.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Continuously met sales goals via strategic prospecting.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Processed orders through company system and coordinated product deliveries.
  • Worked with off-site locations to find desired items for customers.
  • Offered coupons and special deals to increase customer spending.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Oversaw largest region from first point of contact through to closing and servicing.

PT Associate

Dollar General Store
Ravenden, AR
10.2022 - 04.2023
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Assisted customers with selecting items and answering questions about products.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Provided customer service support for inquiries, complaints, and returns.
  • Performed cash register functions accurately and efficiently.
  • Processed payments using point-of-sale systems.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Maintained an up-to-date knowledge of store promotions, specials, events..
  • Ensured compliance with company safety regulations at all times while on the job.
  • Built relationships with customers by providing friendly customer service.
  • Answered customer questions and provided store information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Supported management team to facilitate task completion and meet performance goals.
  • Arranged and stocked new merchandise following placement directions.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Communicated clearly with customers in person and via telephone, driving positive experiences.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Leveraged janitorial equipment, rolling racks and ladders to perform merchandising and cleaning tasks.
  • Greeted customers to determine wants or needs.

Owner/Photographer

Heavenly Photo
Seiling, OK
06.2012 - 12.2017
  • Supervised and directed photography staff in the completion of assigned projects.
  • Organized, edited and retouched digital images for client use.
  • Created innovative lighting techniques to capture creative photographs.
  • Developed strategies to ensure that all projects were completed on time and within budget.
  • Collaborated with clients to determine their specific photographic needs.
  • Managed workflow processes from pre-production through post production stages of each project.
  • Monitored daily operations of the studio including scheduling, equipment maintenance, and inventory control.
  • Conducted research for new trends in photography styles and techniques.
  • Provided technical support to photographers during shoots.
  • Researched potential locations for photoshoots based on client requirements.
  • Ensured compliance with regulations regarding copyright protection, privacy laws, and other legal issues related to photography services provided by the studio.
  • Coordinated with vendors to secure necessary materials needed for photo shoots such as props or backgrounds.
  • Maintained relationships with existing clients while developing new business opportunities.
  • Analyzed customer feedback in order to recommend improvements in quality of service provided.
  • Evaluated photographs taken by staff members to ensure they met company standards.
  • Trained new photographers on proper use of camera equipment, lighting techniques, and image editing software.
  • Assisted in creating promotional campaigns for marketing purposes.
  • Prepared invoices for clients upon completion of a project.
  • Developed pricing structures for various types of photographic services offered by the studio.
  • Photographed special events, parties and portraits.
  • Cropped, manipulated and performed color balance for final images.
  • Improvised photographic methods and techniques.
  • Explained price and package details to customers.
  • Tracked studio inventories and ordered new supplies when needed.
  • Set up camera control equipment, stands and tripods for shoots.
  • Set up lights, backdrops and props for shoots and events.
  • Collaborated with clients to plan shoots and boost satisfaction with photos.
  • Collaborated successfully with various personalities and work styles.
  • Maintained various studio equipment.
  • Planned and obtained original shots using innovative thinking and new techniques.
  • Served as field producer to coordinate scenes.
  • Performed scientific imaging to support engineering and test requirements.
  • Utilized filters, edits and after-effects to enhance photos.
  • Saved and archived images and maintained master image library for future use.
  • Scouted locations and curated props for photography shoots.
  • Uploaded digital images for editing, archiving and electronic transmission.
  • Enhanced, retouched and resized photographs and negatives using airbrushing and other techniques.
  • Manipulated and enhanced scanned or digital images using computers and specialized software.
  • Took pictures of individuals, families and small groups in studio or on location.
  • Engaged in research to develop new photographic procedures and materials.
  • Facilitated general office operations by scheduling appointments, keeping books and ordering supplies.
  • Transferred photographs to computers for editing, archiving and electronic transmission.
  • Coordinated and completed photoshoots for individuals, families and small groups.
  • Performed maintenance tasks to keep equipment working properly.
  • Reviewed sets of photographs to select best work.
  • Tested equipment prior to use, verifying good working order.
  • Determined project goals, locations and equipment needs by studying assignments and consulting with clients or advertising staff.
  • Set up, mounted or installed photographic equipment and cameras.
  • Created artificial light using flashes and reflectors.
  • Selected and assembled photography equipment and required backdrops.
  • Used traditional or digital cameras along with tripods, filters and flash attachments.
  • Estimated or measured light levels, distances and numbers of exposures using measuring devices and formulas.
  • Selected and adjusted subjects, equipment and lighting to achieve desired effects.
  • Selected and assembled equipment and required background properties.

Store Owner

My Appliance Store
Oklahoma City, OK
06.2002 - 06.2008
  • Developed store policies and procedures to ensure customer satisfaction.
  • Created a unique shopping experience for customers by providing personalized service.
  • Organized and scheduled staff to maximize efficiency in the store.
  • Managed inventory levels, restocking shelves as needed.
  • Maintained records of sales, profits and losses within the store.
  • Analyzed financial data to identify trends that could improve operational performance.
  • Assisted with purchasing decisions based on customer demand and current market conditions.
  • Implemented marketing campaigns to increase brand visibility and attract new customers.
  • Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Tracked employee performance and provided feedback regularly to ensure quality standards were met.
  • Ensured compliance with state and local laws regarding business operations.
  • Negotiated contracts with vendors to secure best prices for products.
  • Cultivated relationships with customers to promote repeat business.
  • Monitored competitor activities to stay informed of industry changes.
  • Provided training for employees on product knowledge and customer service techniques.
  • Oversaw the maintenance of all equipment used in the store's operations.
  • Identified areas of improvement for increased productivity or cost savings initiatives.
  • Established safety protocols for handling hazardous materials within the store environment.
  • Welcomed customers and offered assistance with browsing and purchasing needs.
  • Directed and managed employees to consistently meet performance targets.
  • Kept team on track by assigning and supervising activities and giving constructive feedback.
  • Prepared for new product lines and seasonal changes by running in-store and online clearance events.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Increased business by developing new marketing and promotional strategies.
  • Planned promotional campaigns for new products or specials.
  • Implemented both individual and group training for executive and loss prevention personnel.
  • Interviewed, trained and supervised employees.
  • Determined pricing for products or services based on costs and competition.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Set pricing structures according to market analytics and emerging trends.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Kept records for production, inventory, income and expenses.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.

Store Owner

Cox Kerr McGee
Vici, OK
04.1986 - 06.1990
  • Developed store policies and procedures to ensure customer satisfaction.
  • Created a unique shopping experience for customers by providing personalized service.
  • Organized and scheduled staff to maximize efficiency in the store.
  • Managed inventory levels, restocking shelves as needed.
  • Maintained records of sales, profits and losses within the store.
  • Assisted with purchasing decisions based on customer demand and current market conditions.
  • Implemented marketing campaigns to increase brand visibility and attract new customers.
  • Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Tracked employee performance and provided feedback regularly to ensure quality standards were met.
  • Ensured compliance with state and local laws regarding business operations.
  • Negotiated contracts with vendors to secure best prices for products.
  • Cultivated relationships with customers to promote repeat business.
  • Monitored competitor activities to stay informed of industry changes.
  • Established safety protocols for handling hazardous materials within the store environment.
  • Welcomed customers and offered assistance with browsing and purchasing needs.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Increased business by developing new marketing and promotional strategies.
  • Planned promotional campaigns for new products or specials.
  • Interviewed, trained and supervised employees.
  • Determined pricing for products or services based on costs and competition.
  • Set pricing structures according to market analytics and emerging trends.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Kept records for production, inventory, income and expenses.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.

Education

Business And Computer Technology - Business And Computer Technology

NW AVTS
Fairview, OK
05-1992

Skills

  • Strategic Thinking
  • Hand-Eye Coordination
  • Hardware Troubleshooting
  • Community Engagement
  • Character Development
  • Physical Fitness
  • Problem-Solving
  • Relationship Building
  • Self Motivation
  • Active Listening
  • Problem-Solving Abilities
  • Game Readiness
  • Adaptability
  • Attention to Detail
  • Professionalism
  • Multitasking
  • Continuous Improvement
  • Task Prioritization

Timeline

PT Associate

Dollar General Store
10.2022 - 04.2023

Gamer

J & K Amusements
05.2022 - 11.2024

Owner/Photographer

Heavenly Photo
06.2012 - 12.2017

Store Owner

My Appliance Store
06.2002 - 06.2008

Store Owner

Cox Kerr McGee
04.1986 - 06.1990

Sales Agent

Guy's Guaranteed Melons
07.1974 - 09.2024

Business And Computer Technology - Business And Computer Technology

NW AVTS

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Heather Bailey