Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Heather Bailey
Enid,OK
Summary
Overview
12
years of professional experience
Work History
Ocean Dental Group
Front Desk Receptionist
03.2024 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Trained new team members on company procedures, customer service and issue resolution.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected Type payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Atrium Modern Dental
Office Manager /Personal Assistant
08.2020 - 10.2021
Job overview
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Documented and routed business correspondence to manage office paperwork.
- Oversaw workforce management and staff scheduling to keep office operations running smoothly.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Managed campaign development, creative designs and ad tracking.
- Drafted and edited interesting press releases for each event, contest or promotion.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
DECA Dental
Claims Submission Specialist
01.2020 - 06.2020
Job overview
Canyon Creek Family Dental
Front Office Assistant/RDA
08.2018 - 09.2019
Job overview
Smile Workshop
Front Office
10.2017 - 01.2018
Job overview
Arlington Trinity Dental Care
Front Office Manager
02.2016 - 09.2017
Job overview
Mountain Creek Retirement Home
Front Desk / Server
11.2014 - 03.2016
Job overview
Prestonwood Dental
Lead Assistant
12.2013 - 02.2014
Job overview
Family Dental of McKinney
Lead Dental Assistant
02.2012 - 08.2013
Job overview
Education
Concorde Career Institute Arlington, TX
from Dental Assisting
11.2007
University Overview
Skills
- Dentrix
- Eaglesoft
- Recall
- Insurance Processing and Verification
- Claim Submissions
- Dental Coding
- Treatment Plans
- Billing and Collections
- AR/AP
- Billing and coding
- Report writing
- Insurance eligibility verifications
- Claims appeal procedures
- Self-starter
- Dental terminology knowledge
- Schedule management
- Professional and mature
- Meticulous attention to detail
- Strong problem solver
- Mail management
- Open Dental
- Office Management
- Four-handed procedures
- Chairside assistance
- Oral X-Rays
- Oral Healthcare
- Patient records gathering
- Patient counseling
- Dental staff support
- Patient schedule management
- Sterilization techniques
- Taking X-rays
- Restorative procedures
Timeline
Front Desk Receptionist
Ocean Dental Group
03.2024 - Current
Office Manager /Personal Assistant
Atrium Modern Dental
08.2020 - 10.2021
Claims Submission Specialist
DECA Dental
01.2020 - 06.2020
Front Office Assistant/RDA
Canyon Creek Family Dental
08.2018 - 09.2019
Front Office
Smile Workshop
10.2017 - 01.2018
Front Office Manager
Arlington Trinity Dental Care
02.2016 - 09.2017
Front Desk / Server
Mountain Creek Retirement Home
11.2014 - 03.2016
Lead Assistant
Prestonwood Dental
12.2013 - 02.2014
Lead Dental Assistant
Family Dental of McKinney
02.2012 - 08.2013
Concorde Career Institute
from Dental Assisting
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