Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Baird

Springfield,OR

Summary

Dynamic and detail-oriented professional with extensive experience at Alaska Airlines, excelling in customer service and issue resolution. Proven ability to manage multiple tasks while maintaining confidentiality and professionalism. Strong analytical skills and a proactive approach ensure high-quality outcomes in fast-paced environments. Committed to fostering positive relationships and enhancing customer satisfaction.

Overview

29
29
years of professional experience

Work History

Pharmacy Technician Trainee

Rite-Aid Pharmacy
Eugene, OR
01.2025 - Current
  • Performed cashier duties such as accepting payments and issuing receipts.
  • Kept work areas clean, organized, and safe at all times.
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
  • Stocked shelves with pharmaceutical products.

CLEANING CREW MEMBER

Executive Cleaning Services
Springfield, OR
07.2021 - Current
  • Swept, mopped and sanitized wooden and tile floors.
  • Created inventory checklists and stocked housekeeping carts.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Spot-cleaned glass surfaces and windows with cleaning solutions.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.

RENTAL PROPERTY MANAGER

Susan Baird
Coos Bay, OR
08.2016 - 09.2022
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Updated and maintained rental agreement files and documents.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Completed lease applications and verifications, notifying prospects of results.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Facilitated tenant paperwork processing and verification.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Collected payment by processing credit card transactions.

RENTAL PROPERTY MANAGER

Emerald Property Management
Springfield, OR
08.2005 - 12.2010
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Handled resident complaints and expedited maintenance requests.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Exercised direct supervision over property staff.
  • Answered telephones to assist customers and resolve issues.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Updated and maintained rental agreement files and documents.
  • Completed lease applications and verifications, notifying prospects of results.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Explained policies and reviewed documentation to obtain signatures.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Met with prospective tenants to show property and assess applications or sign leases.

CUSTOMER SERVICE AGENT

Alaska Airlines
Portland, OR
02.1996 - 08.2008
  • Booked and ticketed passenger itineraries.
  • Resolved complex ticketing problems and customer issues.
  • Performed security screenings and check-ins for domestic and international flights.
  • Worked in concert with operations and air traffic control to board and prepare aircraft for departures and deplaned passengers after arrivals.
  • Managed staffing assignments and operational issues as needed.
  • Worked as a union representative for 3 years of my employment.
  • Worked as the primary station liaison between the National Transportation Safety Board, the Federal Bureau of Investigation, Port of Portland Police, the Transportation Security Administration, other airlines stationed at the Portland Airport, and the public beginning with the events of September 11th and lasting until September 15th of 2001.

Education

Bachelor of Science - Physical Anthropology

University of Oregon
Eugene, OR
05.2008

Associate of Science - Drafting And Engineering Graphics Technology

Linn-Benton Community College
Albany, OR
06.2005

Associate of Arts - Oregon Transfer Degree

Linn-Benton Community College
Albany, OR
06.2005

Associate of Arts - Technical Communications

Linn-Benton Community College
Albany, OR
06.2005

Skills

  • Customer Service
  • Professionalism
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Employee management
  • Quality Assurance
  • Proactive Self-Starter
  • Cultural Awareness and Sensitivity
  • Time Management
  • Computer Skills
  • Strong Analytical and Problem Solving Skills
  • Complex Product Knowledge
  • Patient and Empathetic
  • Excellent Attention to Detail
  • Cash handling
  • Pharmaceutical knowledge
  • Data entry accuracy
  • Task prioritization
  • Safety protocols
  • Great team player

Timeline

Pharmacy Technician Trainee

Rite-Aid Pharmacy
01.2025 - Current

CLEANING CREW MEMBER

Executive Cleaning Services
07.2021 - Current

RENTAL PROPERTY MANAGER

Susan Baird
08.2016 - 09.2022

RENTAL PROPERTY MANAGER

Emerald Property Management
08.2005 - 12.2010

CUSTOMER SERVICE AGENT

Alaska Airlines
02.1996 - 08.2008

Bachelor of Science - Physical Anthropology

University of Oregon

Associate of Science - Drafting And Engineering Graphics Technology

Linn-Benton Community College

Associate of Arts - Oregon Transfer Degree

Linn-Benton Community College

Associate of Arts - Technical Communications

Linn-Benton Community College

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