Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Heather Baker

Chickamauga,GA

Summary

Driven and meticulous professional with a proven track record in workflow optimization and customer service excellence, notably at Springhill Suites By Marriott. Expert in front desk operations and night audit reports, blending effective multitasking with a strong work ethic to enhance guest satisfaction and operational efficiency. Demonstrates a commitment to maintaining high-quality standards and resolving customer issues promptly. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Front Office Manager/Night Auditor

Springhill Suites By Marriott
05.2023 - Current
  • Monitored financial transactions at front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.

House Cleaner

Self-employed
07.2014 - 08.2023
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Preserved home cleanliness standards by performing regular maintenance tasks such as dusting, vacuuming, mopping, and sanitizing surfaces.
  • Exceeded client expectations with customized cleaning plans based on specific needs and preferences.

Independent Contractor

The Down Home Agency{Allstate}
02.2019 - 10.2021
  • Maintained mailing list of 3000-5000 Customers {current or past} informing of current rate quotes for their particular situation either it be home/auto/ or life insurance
  • Maintained schedule with post office to ensure quotes were there in time to be accurate quote amount at time someone may have been up for renewal or shopping for new insurance companies to switch too.
  • Collected information such as email or phone number to give agents for leads
  • Responsible for cleaning office at night every other day and made sure my office supplies were plenty to carry out job task

Elderly Caregiver

The Children Of The Elderly Patient
07.2017 - 02.2018
  • Offered companionship and kindness to elderly patient.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail
  • Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout day.
  • Enhanced quality of life by providing compassionate care and assistance with daily activities

Education

High School Diploma -

Gordon Lee High School
Chickamauga, GA

No Degree - Business Administration And Management

Valdosta State University
Valdosta, GA

No Degree - Marketing

Dalton State College
Dalton, GA

Skills

  • Workflow Optimization

  • Customer Service

  • Customer Relations

  • Hospitality services

  • Administrative Skills

  • Multitasking and Organization

  • Night Audit Reports

  • Punctual and Dependable

  • Strong Work Ethic

Additional Information

I have a true passion for helping those in need. I may not have some of the qualifications for the job, but am a quick learner with an eagerness to know and understand all that the job entails. I can communicate effectively and respectively with persons from all walks of life. I am an enthusiastic team player with a positive approach to whatever task at hand. I may not have tons of medical experience but am very teachable and have no problem asking questions to ensure that I am knowledgeable in the position I am in. I think I would make a great addition to any team, especially one who is caring and helpful to others.

Timeline

Front Office Manager/Night Auditor

Springhill Suites By Marriott
05.2023 - Current

Independent Contractor

The Down Home Agency{Allstate}
02.2019 - 10.2021

Elderly Caregiver

The Children Of The Elderly Patient
07.2017 - 02.2018

House Cleaner

Self-employed
07.2014 - 08.2023

High School Diploma -

Gordon Lee High School

No Degree - Business Administration And Management

Valdosta State University

No Degree - Marketing

Dalton State College
Heather Baker