Heather Baker
Boynton Beach,FL
Summary
Experienced with advocating for customer needs and resolving service issues. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Always eager and quick to learn new skills.
Overview
8
8
years of professional experience
Work History
Service Advocate
Target Super Store
02.2025 - 08.2025
- Provided exceptional customer service to all guests with a positive attitude.
- Resolved customer inquiries, enhancing satisfaction.
- Responsible for cash handling in both registers and cash office.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Collaborated with cross-functional service areas to streamline service processes
- Handled escalations professionally, demonstrating composure under pressure.
- Supported team members, fostering a collaborative and productive work environment.
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
Produce/Floral Clerk
Publix Supermarkets
06.2017 - 03.2024
- Provided excellent customer service to all guests.
- Properly rotated, inspected, and stocked all produce items.
- Enhanced accuracy and operational efficiency in inventory control.
- Managed, created, and distributed all department signs.
- Maintained department cleanliness, ensuring compliance with deep cleaning protocols.
- Encouraged open communication and teamwork among fellow associates, and vendors.
- Maintained stock of fresh flowers and plants in the store.
- Designed and arranged floral orders in accordance with customer needs.
Crew Member
Trader Joes Market
07.2021 - 10.2022
- Fostered a dynamic and positive atmosphere for customers and team members.
- Assisted with operations across departments such as floral, produce, meat, deli, grocery, specialty cheeses and front end services.
- Executed tasks such as order writing, inventory assessments, and creative display designs.
- Managed operations for floral and deli departments, ensuring timely task completion.
- Maintained organized workflows during opening and closing processes in alignment with business expectations.
- Assured store cleanliness and adhered to safety protocols.
Education
Bachelor of Science - Communication Sciences And Disorders
University of Florida
Gainesville, FL05-1998
Associate of Arts - General
Brevard Community College
05-1996
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Mentorship (Including Special Needs)
- Organizational skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Ability to learn quickly
Affiliations
- Art.
- Cooking.
- Exercising.
- Reading.
- Nature
- Church
Timeline
Service Advocate
Target Super Store
02.2025 - 08.2025
Crew Member
Trader Joes Market
07.2021 - 10.2022
Produce/Floral Clerk
Publix Supermarkets
06.2017 - 03.2024
Associate of Arts - General
Brevard Community College
Bachelor of Science - Communication Sciences And Disorders
University of Florida
Education and Training
other,other