Heather Baker
Warrensburg,NY
Summary
Dedicated and compassionate healthcare provider skilled in patient advocacy and high quality patient care. Committed to enhancing patient well-being through diligent care.
Overview
21
21
years of professional experience
Work History
Home Care Aide (Consumer Directed)
PPL
Glens Falls, NY
04.2025 - 06.2025
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored client health and well-being, reporting changes to healthcare professionals promptly.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Administered medications as prescribed, ensuring adherence to care plans and safety protocols.
- Maintained cleanliness of client environments, promoting hygiene and safety standards.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Provided direct personal care and administrative services to clients.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Home Care Aide (Consumer Directed)
Greater Adirondack Home Aides
Glens Falls, NY
03.2024 - 03.2025
- Provided compassionate personal care and assistance with daily living activities for clients.
- Assisted clients with mobility, ensuring safety and comfort during transitions.
- Administered medications according to prescribed schedules and documented adherence.
- Maintained accurate records of client progress and communicated updates to healthcare teams.
- Monitored vital signs and reported changes in health status to appropriate personnel promptly.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Documented vital statistics and coordinated with health care providers.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Provided direct personal care and administrative services to clients.
- Passionate about learning and committed to continual improvement.
Certified Clinical Hemodialysis Technician
Dialysis Clinic Inc.
Glens Falls, NY
12.2017 - 10.2021
- Administered dialysis treatments to patients, ensuring adherence to safety protocols and infection control measures.
- Monitored vital signs and lab results, promptly reporting changes to nursing staff for timely intervention.
- Operated and maintained hemodialysis machines, troubleshooting equipment issues to minimize downtime.
- Educated patients on treatment processes, promoting understanding and compliance with prescribed care plans.
- Documented patient progress and treatment details accurately in electronic health records, ensuring data integrity.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Completed required training courses on time, staying up-to-date with industry best practices and advancements in dialysis technology for improved patient outcomes.
- Improved clinic workflow by maintaining clean and organized workstations, minimizing downtime between patients.
- Performed routine quality control and safety checks on all equipment.
- Contributed to a safe care environment through timely identification and reporting of equipment malfunctions or defects.
- Maintained compliance with state regulations governing clinical practice, adhering to organizational policies and procedures at all times during service provision.
- Supported a welcoming atmosphere within the clinic by engaging in positive interactions with patients' family members or caregivers when appropriate, fostering strong relationships that ultimately benefit overall treatment experience for patients themselves.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Advised patients and families on health topics pertinent to care and treatment.
- Utilized medical software to document and track patient progress.
- Performed diagnostic tests and reported results to healthcare providers.
- Operated and maintained medical equipment used to diagnose and treat patients.
Consumer Directed Aide
Community Work And Independence
Lake George, NY
12.2007 - 07.2012
- Assisted individuals in daily living activities, promoting independence and personal growth.
- Developed and implemented individualized support plans to enhance client engagement.
- Coordinated transportation and scheduling for clients, ensuring timely access to services.
- Monitored client progress, documenting changes and communicating effectively with care teams.
- Facilitated group activities, fostering social interaction and community integration among clients.
- Collaborated with multidisciplinary teams to optimize care strategies and improve service delivery.
- Advocated for client needs, contributing to policy discussions aimed at enhancing program effectiveness.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
- Ensured proper nutrition for patients by preparing and serving meals according to dietary requirements.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
Certified Nursing Assistant
Adirondack Tri County Nursing and Rehabilitation Center
North Creek, NY
07.2004 - 11.2007
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and vital sign monitoring to enhance care quality.
- Implemented infection control protocols, promoting a safe environment for patients and staff.
- Trained new hires on resident care practices and facility procedures, fostering team cohesion.
- Advocated for residents' rights and preferences, enhancing their overall satisfaction with services provided.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
Liberal Arts And Sciences
SUNY Adirondack
Queensbury, NY05-2028
Skills
- Medication administration
- First aid and safety
- Recording vital signs
- Patient care
- Client safety and first aid
- Clinical documentation and reporting
- Patient advocacy
- Interpersonal communication
- Vital signs monitoring
- Wound care
- Medical charting
- Patient education
- Infection control
- Medical terminology and equipment
- Blood glucose monitoring
- Patient transportation
Timeline
Home Care Aide (Consumer Directed)
PPL
04.2025 - 06.2025
Home Care Aide (Consumer Directed)
Greater Adirondack Home Aides
03.2024 - 03.2025
Certified Clinical Hemodialysis Technician
Dialysis Clinic Inc.
12.2017 - 10.2021
Consumer Directed Aide
Community Work And Independence
12.2007 - 07.2012
Certified Nursing Assistant
Adirondack Tri County Nursing and Rehabilitation Center
07.2004 - 11.2007
Liberal Arts And Sciences
SUNY Adirondack