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HEATHER BALK
Prescott,AZ
Summary
Professional clinical pharmacist with strong focus on pharmaceutical care and patient-centered outcomes. Proven ability in medication therapy management, drug utilization review, and patient counseling. Known for team collaboration, adaptability to changing needs, and achieving impactful results. Strong skills in clinical assessments and therapeutic recommendations. Reliable and results-driven with commitment to healthcare excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sunday School Teacher
Temple B'rith Shalom
01.2025 - Current
- Encouraged class participation to build student confidence and interest in Jewish teachings.
- Managed classroom behavior effectively, maintaining a respectful atmosphere conducive to learning.
- Prepared age-appropriate weekly lesson plans aligned with synagogue teachings.
- Guided students in the development of strong moral values and ethical decision-making skills through thoughtful discussions and real-life examples.
- Employed a variety of instructional aids, methods, and materials to provide for creative teachings and helping the children grow spiritually.
- Improved overall class participation by fostering a positive and collaborative learning environment.
Staff Pharmacist
Genoa Healthcare
11.2024 - Current
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contraindications before dispensing medications.
- Contributed to a positive workplace culture by fostering open communication channels among team members.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Verified safety and accuracy of physician orders.
- Maintained strict compliance with relevant laws, regulations, policies, and procedures related to hospital pharmacy practice.
Staff Pharmacist
Humana
09.2018 - 11.2024
- Conduct medication reviews with members after hospital discharge to assess for gaps in therapy, high risk medications, adverse drug reactions, and drug-drug interactions.
- Address cost issues and adherence concerns with the member.
- Provide education to members regarding their medications in a way that they can understand.
- Submit necessary recommendations to member’s providers with the goal of preventing hospital readmission and to improve health quality outcomes.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
Clinical Pharmacist
Banner Family Pharmacy
03.2015 - 09.2018
- Counseled patients regarding specialty medications and answered questions.
- Worked on a project to transition new health plan patients to the pharmacy.
- Created counseling templates and guides for pharmacists when new medications received at the pharmacy. Trained pharmacists when any updates needed.
- Assisted with URAC accreditation for the pharmacy. This entailed writing policies and procedures for the pharmacy and presenting to the accreditation committee.
- Educated patients on proper medication use and adherence, leading to improved health outcomes and decreased hospital readmissions.
- Improved patient outcomes by providing medication therapy management and comprehensive pharmaceutical care to diverse patient populations.
- Developed strong relationships with healthcare providers, facilitating communication and collaboration for better patient care coordination.
- Mentored pharmacy students and residents, fostering a supportive learning environment that promoted professional growth.
- Participated in continuous professional development activities to stay current on evolving trends within clinical pharmacy practice.
Clinical Pharmacist
Cigna Medical Group
04.2010 - 03.2015
- Managed patients on warfarin on a team comprised of pharmacists and nurses.
- Patient management included patients seen in person, lab monitored patients, and self-tester patients monitored via phone call.
- Created clinical pieces relating to new medications/formulary changes or alternatives/clinical studies and presented these at provider management meetings.
- Completed Medication Therapy Management Comprehensive Medication Reviews with patients in person and over the phone.
- Developed strong relationships with healthcare providers, facilitating communication and collaboration for better patient care coordination.
- Educated patients on proper medication use and adherence, leading to improved health outcomes and decreased hospital readmissions.
- Implemented cost-saving measures through formulary management and utilization review, ensuring efficient use of resources while maintaining high-quality patient care standards.
- Enhanced clinical pharmacy services through the development and implementation of evidence-based protocols and guidelines.
- Strengthened patient-pharmacist relationships through empathetic and clear communication.
Supervising Pharmacist
Cigna Medical Group
07.2007 - 04.2010
- Supervised high volume pharmacy with direct reports numbers ranging from 7 to 15.
- Established strong relationships with local healthcare providers resulting in better coordination of care between prescribers and pharmacists.
- Ensured compliance with federal and state regulations governing pharmacy practice, maintaining high standards of professionalism and ethics.
- Developed efficient pharmacy workflows resulting in increased productivity and reduced wait times.
- Educated patients on proper medication use, storage, and side effect management for optimal therapeutic benefit.
- Conducted comprehensive drug utilization reviews, identifying potential drug interactions or therapy duplications for patient safety.
- Supervised a team of pharmacists and pharmacy technicians, ensuring accurate medication preparation and excellent customer service.
- Facilitated staff development through regular training sessions on new medications, clinical guidelines, or regulatory updates relevant to the profession.
- Mentored student pharmacists, aiding in their professional growth and development within the field.
Staff Pharmacist
Cigna Medical Group
07.2006 - 07.2007
- Effectively resolved insurance rejections and other billing issues.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Maintained state and federal records of legendary drugs and controlled substances.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
Education
Doctor of Pharmacy -
Midwestern University
Glendale, Arizona06.2006
Bachelor of Science - Veterinary Science (Minors: Chemistry and Judaic Studies)
University of Arizona
Tucson, Arizona12.2002
Skills
- Patience and tolerance
- Clinical documentation
- Medication reconciliation
- Current Arizona pharmacy license
- Drug utilization review
- Interprofessional collaboration
- Adverse drug reaction monitoring
- Team training and development
- Patient education and counseling
- Pharmaceutical calculations
- Attention to detail
- Multitasking
Accomplishments
- Achieved increased employee satisfaction and positive work environment through effectively helping with setting up an Employee Engagement Team.
- Collaborated with team of pharmacy staff members in the development of URAC accreditation documents and presentations.
- Created and presented PowerPoint and Word resources for pharmacy employees and providers.
- Counseled and educated patients in many different areas of pharmacy.
Certification
- July 2006 - Present
- Arizona Registered Pharmacist License (Arizona State Board of Pharmacy)
Affiliations
- 2006 - Present (Rho Chi Honors Society)
- 2024 - Present (Arizona Pharmacists Association)
Interests
Timeline
Sunday School Teacher
Temple B'rith Shalom
01.2025 - Current
Staff Pharmacist
Genoa Healthcare
11.2024 - Current
Staff Pharmacist
Humana
09.2018 - 11.2024
Clinical Pharmacist
Banner Family Pharmacy
03.2015 - 09.2018
Clinical Pharmacist
Cigna Medical Group
04.2010 - 03.2015
Supervising Pharmacist
Cigna Medical Group
07.2007 - 04.2010
Staff Pharmacist
Cigna Medical Group
07.2006 - 07.2007
Doctor of Pharmacy -
Midwestern University
Bachelor of Science - Veterinary Science (Minors: Chemistry and Judaic Studies)
University of Arizona
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