Heather Banach
Island Lake,IL
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
14
14
years of professional experience
Work History
Technical Sales Representative
Orbitalum North America
Carol Stream, IL
10.2023 - Current
- Assisted customers in selecting the most appropriate technical solutions for their needs.
- Prepared proposals and quotations for prospective clients.
- Provided ongoing support to customers regarding technical issues or inquiries.
- Identified customer needs and provided tailored solutions to meet their requirements.
- Responded promptly to customer emails or phone calls regarding inquiries about products or services.
- Created training materials for new employees related to technical sales processes.
- Reported and presented sales, leads and new contacts to management when appropriate.
- Updated and organized records of customer accounts, contact information and transactions.
- Identified products and services that would be best fit for customer projects.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Inside Sales Specialist
RR Donnelley
Chicago, IL
06.2021 - 08.2023
- Cultivated and strengthened customer relationships to drive revenue growth.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Contacted new and existing customers to discuss product and service solutions.
- Maintained detailed account records and contact logs to facilitate sales process.
- Listened to customer needs to identify and recommend best products and services.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Set up customer accounts in SalesForce with complete information.
- Leveraged computer system to input customer orders and pricing information.
- Identified customer needs by asking questions and advising on best solutions.
Inside Sales Representative
Signode Industrial Group LLC
Glenview, IL
03.2011 - 06.2021
- Proactively engage customers to increase sales
- Make outbound calls to existing and potential customers
- Contribute to achieving overall sales quota by implement
- Work with field sales and plant personnel to enhance relationships with existing customers
- Maintain up to date records for all customers interactions
- Identify and report on competitive products and services
- Work closely with customers to assess needs and determine product offerings for market segment
- Based on market segment success, develop prospect targets within geographic area
- Meet all Tri-mester sales objectives with designated territory.
- Contribute to achieving overall sales quota by implementing marketing and sales strategies for the company
- Collaborated with customers after sales to identify and resolve service, account or technical product issues.
- Negotiated prices, terms of sales and service agreements.
- Implemented consultative selling approach on all inbound calls.
- Contacted new and existing customers to discuss how to accomplish needs with specific products and services.
- Quoted prices, credit terms and other bid specifications.
- Cultivated and strengthened customer relationships to drive revenue growth.
Education
Associate of Arts - Certified Nursing Assistant
College of Lake County
Grayslake, IL2006
General Courses
City Colleges of Chicago - Wilbur Wright College
Chicago, IL1996
Various Computer Courses
Northwestern Business College
Chicago, IL1995
Skills
- Administrative support
- Customer Service
- Communications
- Planning & Organizing
- Problem Resolution
- People Skills
- Relationship Building
- Team Building
- Data Management
- Critical Thinking
- Active Listening
- Administrati
Timeline
Technical Sales Representative
Orbitalum North America
10.2023 - Current
Inside Sales Specialist
RR Donnelley
06.2021 - 08.2023
Inside Sales Representative
Signode Industrial Group LLC
03.2011 - 06.2021
Associate of Arts - Certified Nursing Assistant
College of Lake County
General Courses
City Colleges of Chicago - Wilbur Wright College
Various Computer Courses
Northwestern Business College
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