Summary
Overview
Work History
Education
Skills
Locations
Timeline
Generic

Heather Barabas

Prosper,TX

Summary

Driven professional with extensive experience in retail and customer service. Demonstrated exceptional organizational skills and teamwork, adept at inventory control and client relationship building. Proven track record of exceeding customer expectations and driving results. Reliable at promoting customer loyalty, satisfaction and purchases with attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and work ethic.

Overview

31
31
years of professional experience

Work History

Beauty Advisor

ULTA
01.2018 - Current
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Maintained in-depth knowledge of company brand to best serve customers and drive sales.
  • Completed timely and accurate resets based on seasonal demands and special promotional requirements.

Stay at home parent

Self Employed
01.2006 - 01.2018

Sales/Office Manager

JB Robinson Jewelers
01.2003 - 01.2006
  • Maintain high level of customer service for myself exceeding customer expectations.
  • Meet sales goals on daily, weekly and monthly basis and build clientele through product knowledge, experience and follow-up
  • Preparation of special events through customer contacts, mail, phone calls and personal trade books
  • Maintain filing of invoices, maintain and control set standards, customer service and issue resolution, Audit merchandise, receiving and accounts payable, audit and reconcile inventory
  • Travel to different locations doing audit, show prep and reconciliation.
  • Mentored new associates and coached on marketing techniques and engagement strategies.
  • Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.

Sales Associate/ Assistance Manager

Rogers Jewelers, Sterling Inc.
01.1998 - 01.2003
  • Meet or exceed sales goals on daily, weekly and monthly basis, build clientele through product knowledge, experience and follow-up
  • Preparation of special events through customer contacts, mailing, phone calls and personal trade books
  • Process repairs, returns and exchanges and inventory control transactions
  • Shipping and receiving merchandise to vendors and other stores
  • Maintain and control set standards, Handle customer complaints quickly, efficiently and courteously.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Associate Manager

Paul Harris Inc.
01.1994 - 01.1998
  • Scheduling, review employment applications and conduct interviews
  • Develop sales goals for associates as well as my own. Motivate staff and set targets.
  • Meet or exceed sales goals, Inventory Control (Shipping and Receiving of merchandise), Customer Service, Store Opening and Closing.

Sales Associate

Dillard's Department Store
01.1994 - 01.1994
  • My focus was to maintain my goals in a highly competitive sales environment
  • Position contingent on meeting or exceeding a monthly average in sales volume to pass quarterly reviews
  • Other duties included: Stocking, Returns, Customer Services, Merchandise Receiving.

Education

Cleveland State University
Cleveland, OH

Skills

  • Prioritization and Multi-tasker
  • Attention to Detail
  • Customer Service
  • Inventory Control
  • Payment Processing
  • Customer Needs Assessment
  • Brand Awareness
  • Returns Processing
  • Event Promotion
  • Flexibility and Adaptability
  • Upselling Strategies
  • Sales Expertise
  • Display Arrangements
  • Merchandise Restocking
  • Organization and Multitasking
  • Team Collaboration
  • Staff Training and Development
  • Performance Management
  • Internal Auditing
  • Goal Setting
  • Retail Operations
  • Task Prioritization
  • Customer Relations
  • Event Coordination
  • Document Management

Locations

Prosper, TX

Timeline

Beauty Advisor

ULTA
01.2018 - Current

Stay at home parent

Self Employed
01.2006 - 01.2018

Sales/Office Manager

JB Robinson Jewelers
01.2003 - 01.2006

Sales Associate/ Assistance Manager

Rogers Jewelers, Sterling Inc.
01.1998 - 01.2003

Associate Manager

Paul Harris Inc.
01.1994 - 01.1998

Sales Associate

Dillard's Department Store
01.1994 - 01.1994

Cleveland State University

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Heather Barabas