Heather Barber
Gladewater
Summary
Dedicated professional with experience at Watkins Logan State Veterans Home, excelling in maintaining high cleanliness standards and fostering a welcoming environment. Strong communication and problem resolution skills contributed to enhanced resident satisfaction. Proven ability to multitask effectively while ensuring thorough sanitation and safety, promoting a healthy living space for all.
Overview
22
22
years of professional experience
Work History
Housekeeper
Watkins Logan State Veterans Home
Tyler
11.2024 - Current
- Maintained cleanliness and hygiene in resident living spaces.
- Utilized cleaning equipment and supplies to ensure thorough sanitation.
- Reported maintenance issues and safety hazards to appropriate staff members.
- Engaged respectfully with residents, promoting a welcoming environment.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Disinfected telephones, light switches and other frequently touched objects.
- Reported any maintenance issues or damage to supervisors immediately.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Stay At Home Mother
Myself
Gladewater
06.2008 - 11.2024
- Established and maintained safe play environment for children.
- Cleaning and organizing living spaces, such as bedrooms, bathrooms, kitchens, and other areas of the home.
- Providing laundry services including washing, drying, folding and ironing clothes.
- Preparing meals for family members according to their dietary needs and preferences.
- Transporting children to school or activities when necessary.
- Vacuuming carpets, rugs, furniture and hardwood floors.
- Dusting surfaces throughout the house on a regular basis.
Customer Service Representative
Longview And Kilgore TV
Longview
09.2003 - 07.2008
- Responded to customer inquiries effectively and provided precise information about products/services.
- Timely resolution of customer complaints ensured through excellent customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Effectively communicated billing procedures to customers, processed payments efficiently, and provided assistance with payment option setup.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
Education
GED -
Sabine High School
Gladewater, TX11-2003
Skills
- Communication
- Verbal Communication
- Problem Resolution
- Decision-Making
- Active Listening
- Conflict Resolution
- Multitasking
Education and Training
Currently working on my Bookkeeping Cerification
Timeline
Housekeeper
Watkins Logan State Veterans Home
11.2024 - Current
Stay At Home Mother
Myself
06.2008 - 11.2024
Customer Service Representative
Longview And Kilgore TV
09.2003 - 07.2008
GED -
Sabine High School