Summary
Overview
Work History
Education
Skills
Timeline
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Heather Barksdale

Wetumpka

Summary

Blends academic training in economics and business administration with hands-on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience

Work History

Customer Service Agent

Alorica
09.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Adapted to new applications and maintained knowledge of current technologies.

Purchasing Clerk

Construction Materials
04.2017 - 05.2020
  • Kept meticulous records of orders in computer systems.
  • Arranged movement of products from one company location to another.
  • Managed large product inventories and placed orders when product levels were running low.
  • Verified accuracy of bills of lading, contracts and purchase requests.
  • Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
  • Implemented policies to reduce cost and eliminate waste.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Performed monthly reconciliation of open purchasing orders.
  • Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.

Legal Administrative Clerk

Holloway Credit Solutions
04.2009 - 04.2017
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
  • Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
  • Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.
  • Maintained and updated files and databases for personnel records and financial reports.
  • Updated firm's database with new information for client records and financial documents.
  • Investigated facts and laws to determine strategies for case preparation.

Education

High School Diploma -

Evangel Temple Academy
Montgomery, AL

Associate of Applied Science - Business Administration And Management

Prince University
Montgomery, AL
05.2007

Skills

  • Call Volume Analysis
  • Google Drive
  • Inbound Customer Service
  • Special Requests
  • Inbound Call Management
  • Database Research
  • Outstanding Communication Skills
  • Order and Refund Processing
  • Merchandise Orders and Exchanges
  • Online Chat
  • Livechat Messaging
  • Process Transactions

Timeline

Customer Service Agent

Alorica
09.2021 - Current

Purchasing Clerk

Construction Materials
04.2017 - 05.2020

Legal Administrative Clerk

Holloway Credit Solutions
04.2009 - 04.2017

High School Diploma -

Evangel Temple Academy

Associate of Applied Science - Business Administration And Management

Prince University

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Heather Barksdale