Summary
Overview
Work History
Education
Skills
Skills Interests
Leadership Experience
Certification
Timeline
Generic

Heather Barnes

Summary

Dynamic professional with a proven track record at Sunrise Assisted Living, excelling in customer service and effective communication. Demonstrated ability to manage multiple priorities while ensuring quality dining experiences. Committed to maintaining high standards and fostering collaboration, showcasing strong organizational skills and a passion for enhancing resident satisfaction. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Overview

12
12
years of professional experience
1
1
Certification

Work History

On Call Care Manager

Sunrise Assisted Living
Oakland, Ca.
09.2018 - 08.2022
  • Providing personal assistance with customized care
  • Competent in organizational, time management skills
  • Ability to handle multiple priorities with multiple residents to assist
  • Possess written and verbal skills for effective communication and recordings.

Dining Care Manager

Sunrise Assisted Living
Oakland, Ca.
08.2010 - 08.2022
  • Company Overview: Experiences in providing fine dining hospitality and full-service senior living
  • Experiences in providing fine dining hospitality and full-service senior living
  • Ability to handle multiple priorities
  • Possess written and verbal skills for effective communication
  • Competent in organizational, time management skills
  • Demonstrates good judgment, problem solving and decision-making skills
  • Handle all food and beverages in accordance with sanitary procedures and standards
  • Complies with all federal, state and local regulatory procedures regarding food service
  • Training within the community to maintain proper dining setup, and etiquette
  • Assistants and provider for special events
  • Experiences in providing fine dining hospitality and full-service senior living

Education

Degree - Associate Degree in Science

Merritt College
Oakland, Ca
08.2022

Basic Education - Preparation skills

Oakland Technical High School
Oakland, Ca
06.1992

Business and Data Processing Courses

Laney College
Oakland, Ca

Skills

  • Customer service excellence
  • Management collaboration
  • Professional demeanor
  • Effective communication
  • Writing proficiency
  • Interpersonal skills
  • Ambition and diligence
  • Quality commitment

Skills Interests

Over 10 years’ experience in Customer Service, Proven ability to interface with all levels of management, Possess a high level of professionalism and excellent customer service skills, Strong communication, writing and interpersonal skills, Ambitious and hard working, committed to excellence, Seeking a position that will enhance my employment capabilities as well as giving me new opportunity and challenges

Leadership Experience

Acts Full Gospel Church, Oakland, CA, Vice - President, 05/22 - Current, Possess written and verbal skills for effective communication and recordings for monthly meetings, Bookkeeper and monthly treasury recordings, Welcoming and assisting others with empathy and kindness, Serving and securing the promises during all operations, Ability to handle multiple priorities, Training to maintain order of operation

Certification

  • Basic Life Support Certification

Timeline

On Call Care Manager

Sunrise Assisted Living
09.2018 - 08.2022

Dining Care Manager

Sunrise Assisted Living
08.2010 - 08.2022

Degree - Associate Degree in Science

Merritt College

Basic Education - Preparation skills

Oakland Technical High School

Business and Data Processing Courses

Laney College