Heather Barnette
Roanoke,VA
Summary
Results-oriented Retail and Operations Leader experienced in enhancing operational efficiency and driving sales growth in high-volume retail and healthcare settings. Achieved compliance with regulatory standards and effective inventory management through strong team supervision. Committed to delivering value through strategic leadership and adherence to company policies.
Overview
53
53
years of post-secondary education
30
30
years of professional experience
Work History
Firearms & Hunting Department Lead
Sportsman's Warehouse
09.2025 - 07.2026
- Lead daily operations of firearms and hunting department
- Ensured compliance with federal and state firearm regulations to maintain operational integrity
- Performed regulated background checks
- Maintained accurate inventory control and secured merchandise to prevent loss and ensure availability
- Coached team members to enhance sales performance through targeted training and support
Retail Associate / Freight Team
Tractor Supply Co.
06.2022 - 07.2024
- Delivered exceptional customer service in fast-paced environment
- Managed merchandising, executed pricing updates, and coordinated promotional setups to enhance product visibility
- Processed freight and organized inventory systems to ensure efficient stock management
- Collaborated with leadership to develop sales floor strategies that aligned with business goals
Lead Pharmacy Technician
Virginia-Maryland Veterinary Teaching Hospital
01.2018 - 09.2021
- Supervised staff and trained new team members to ensure effective pharmacy operations
- Managed high-value inventory and conducted compliance audits to maintain regulatory standards
- Coordinated workflow to enhance operational efficiency and service delivery
- Supervised staff and trained new team members
Admixture Pharmacy Technician
Carilion Clinic - Medical Center Pharmacy
10.2008 - 01.2018
- Coordinated inventory ordering and supply management to ensure timely availability of medications
- Assisted with billing and insurance verification to facilitate smooth patient transactions
- Ensured compliance with operational and safety standards in the workplace
- Provided exceptional customer service in a high-volume environment, enhancing patient satisfaction
Veterinary Assistant / Receptionist
Franklin County Animal Hospital
01.1997 - 01.2002
- Coordinated front desk operations, scheduling appointments, and processing billing
- Assisted clinical team with daily operations and equipment upkeep
- Managed inventory and supported supply procurement
Education
Va Certified CPhT - Virginia Pharmacy Technician
Self
08.2001 - 08.2026
PTCB
Self
03.2001 - 12.2025
High School -
West Morris Central High School
09.1986 - 01.1990
Skills
- Firearm Regulation Compliance
- Regulatory compliance
- Inventory & Shrink Control
- Retail Operations Management
- Sales growth
- Customer retention
- Merchandising & Floor Presentation
- POS & Cash Handling
- Team leadership
Timeline
Firearms & Hunting Department Lead
Sportsman's Warehouse
09.2025 - 07.2026
Retail Associate / Freight Team
Tractor Supply Co.
06.2022 - 07.2024
Lead Pharmacy Technician
Virginia-Maryland Veterinary Teaching Hospital
01.2018 - 09.2021
Admixture Pharmacy Technician
Carilion Clinic - Medical Center Pharmacy
10.2008 - 01.2018
Va Certified CPhT - Virginia Pharmacy Technician
Self
08.2001 - 08.2026
PTCB
Self
03.2001 - 12.2025
Veterinary Assistant / Receptionist
Franklin County Animal Hospital
01.1997 - 01.2002
High School -
West Morris Central High School
09.1986 - 01.1990