Heather Barnickel
Ingleside,IL
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 14 years of related experience.
Overview
8
8
years of professional experience
Work History
Warranty Administrator
Liberty Auto Plaza - Nissan-volkswagen-kia
09.2016 - Current
- Streamlined the warranty process for increased efficiency and faster claim payments.
- Collaborated with service technicians to accurately determine warrantable repairs.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Conducted daily reviews of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt keeping schedules under 30 days.
- Calculated technician hours daily for accounting/payroll purposes.
- Booked warranty time on repair orders and calculated IL warranty surcharge payment to technicians.
Dealer Trade Clerk /Accounting Office Admin
Gary Lang Auto
09.2015 - 08.2016
- Streamlined dealer trade processes by implementing efficient communication channels and organizational systems.
- Reduced errors in paperwork by carefully reviewing and verifying all documentation related to dealer trades.
- Collaborated with sales team to ensure smooth transition of vehicle inventory between dealerships, increasing overall efficiency.
- Ensured compliance with state regulations by accurately completing title work for incoming and outgoing vehicles.
- Coordinated transportation arrangements for vehicle transfers, ensuring timely delivery without damage.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy in document preparation.
- Demonstrated attention to detail when entering all new vehicles into dealer stock.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Reconciled accounts receivable to general ledger.
- Processed vendor and supplier payments on weekly basis.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Education
No Degree - Accounting
College of Lake County
Grayslake, IL05.2003
Skills
- Cost Control
- Microsoft Office
- Records Management
- Compliance Monitoring
- Paperwork Coordination
- Recordkeeping Skills
- Claims Submissions
- Administrative Support
- Multitasking
- Attention to Detail
- Critical Thinking
- Claim Amount Calculations
- Data Entry
Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkFull TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancementPaid time offFlexible work hoursWork from home optionTimeline
Warranty Administrator
Liberty Auto Plaza - Nissan-volkswagen-kia
09.2016 - Current
Dealer Trade Clerk /Accounting Office Admin
Gary Lang Auto
09.2015 - 08.2016
No Degree - Accounting
College of Lake County
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