Heather Barno
Wayne,NJ
Summary
Detail-oriented and customer-focused professional with extensive experience in retail pharmacy operations. Adept at handling customer service, inventory management, and prescription processing with a strong ability to train and mentor new staff. Recognized as an expert in ostomy products and durable medical equipment. Seeking to leverage skills in a dynamic environment requiring exceptional organizational and communication abilities.
Overview
7
7
years of professional experience
Work History
Cashier & Pharmacy Assistant
Wayne Pharmacy
Wayne, USA
01.2018 - 01.2025
- Provided excellent customer service by greeting customers, answering phones, and directing inquiries
- Processed paper prescriptions and insurance claims efficiently
- Managed expired over-the-counter (OTC) and prescription medications, ensuring proper disposal and compliance
- Handled OTC and medication orders, inputting inventory into the system and pricing items accordingly
- Served as the store’s expert on ostomy supplies, assisting customers with product selection
- Assisted pharmacists by counting medications for prescriptions and verifying National Drug Codes (NDCs)
- Trained as a pharmacy technician and became a registered tech-in-training
- Coordinated all delivery schedules for the pharmacy driver
- Assembled rollators and walkers, measured customers for compression socks, and provided product guidance
- Trained all new employees on register operations and OTC product knowledge
Various Customer Service and Telemarketing Roles
- Held various customer service and telemarketing roles prior to 2018, gaining experience in communication, sales, and client relations
- While these employers are no longer in business, the skills acquired contributed to strong interpersonal and organizational abilities in subsequent roles
Education
High Diploma -
Wayne Valley
Wayne, NJPharmacy Technician Training - Registered Tech-in-Training
Skills
- Customer Service
- Communication
- Prescription Processing Assistance
- Inventory Management
- Expired Medication Management
- Insurance Support
- Billing Support
- Ostomy Product Knowledge
- Durable Medical Equipment Assembly
- Durable Medical Equipment Fitting
- Training
- Staff Development
- Cash Handling
- Point of Sale Operations
Previous Work Experience
Held various customer service and telemarketing roles prior to 2018, gaining experience in communication, sales, and client relations. While these employers are no longer in business, the skills acquired contributed to strong interpersonal and organizational abilities in subsequent roles.
Timeline
Cashier & Pharmacy Assistant
Wayne Pharmacy
01.2018 - 01.2025
Various Customer Service and Telemarketing Roles
High Diploma -
Wayne Valley
Pharmacy Technician Training - Registered Tech-in-Training
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