Heather Barone
Kempner
Summary
Project Manager with expertise in team development and performance enhancement. Successfully managed 428 projects with an average budget of $2 million at Gibraltar Global. Skilled in equipment operation, staff training, and customer service, fostering strong team relationships and driving results.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Project Manager
Gibraltar Global
Burnet
04.2016 - 02.2023
- Managed over 428 projects during a seven-year tenure, with an average project budget of $2 million.
- Created and distributed comprehensive bid packages outlining the scope and contract provisions.
- Purchased all necessary materials and equipment for project completion.
- Coordinated delivery of equipment and materials to ensure prompt project execution.
- Ensured that project teams fully understood all aspects and responsibilities related to prime contracts.
- Demonstrated ability in prime contract checklists and organizational structures.
- Negotiated, analyzed, and prepared order agreements, subcontracts, and cost control budgets.
- Provided quarterly financial reports to stakeholders.
- Prepared and sent weekly billing statements to clients, resolving any billing disputes as they arose.
- Mentored new employees, supporting their professional growth and skill development.
- Conducted training in new system installations for subcontractors and Department of Transportation employees.
- Prepared and provided Buy American and ASMI material certifications to governing entities.
Preschool Teacher | Activities Coordinator | Camp Counselor
HCF Christian Academy
Burnet
02.2014 - 04.2016
- Guide children ages 3–5 in activities that prepare them for kindergarten.
- Create and teach engaging, age-appropriate lesson plans featuring play, stories, and music.
- Foster social, emotional, physical, and intellectual growth; teach basic concepts in group and individual settings.
- Maintain classroom safety and structure with clear rules and routines.
- Transport students for after-school programs; lead care and physical activities for ages 6–12.
- As a camp counselor, organize daily schedules, oversee games and crafts, support campers emotionally, enforce safety, provide first aid, and handle communication with staff and parents.
Customer Service Manager
CURBCO
Houston
01.2013 - 01.2014
- Recruited, trained, and managed customer service staff.
- Conducted performance reviews and addressed disciplinary actions.
- Maintained customer satisfaction ratings above 98%.
- Checked customer orders for accuracy and tracked inventory.
- Coordinated with department managers and acted as liaison to sales, customers, and vendors.
- Assisted in launching a web-based order processing program.
- Verified product specifications across 150,000+ make/models and 85 vendors.
- Handled seven major accounts including orders, shipping, billing, warranties, and disputes.
- Facilitated interdepartmental communication on service issues and special requests.
- Developed tailored customer service programs for diverse needs.
- Joined sales presentations for prospective clients.
Retreat Director | Sales Manager
Massage Heights
Lakeway
02.2009 - 04.2012
- Hired and trained sales staff in customer service, products, and sales methods.
- Oversaw inventory and product placement to boost sales.
- Handled payroll, petty cash, and daily cash deposits.
- Generated reports for payroll, inventory, and sales.
- Supported membership enrollment and accounting tasks.
- Reconciled membership accounts and processed adjustments.
- Created a corporate wellness program and marketing initiatives.
- Managed customer service disputes and resolved issues effectively.
Realtor
Keller Williams
Round Rock
01.2008 - 01.2009
- Conducted property tours for buyers.
- Acquired new listings from clients.
- Marketed properties online and via open houses.
- Advised sellers on pricing and advertising.
- Managed mass email campaigns on social and digital platforms.
- Guided clients on market trends, pricing, mortgages, and legal matters.
- Prepared offers and lease agreements.
- Supervised transaction closings.
- Inspected properties and arranged repairs.
- Coordinated with title companies, lenders, and utilities.
- Residential Real Estate Company
Sales Professional
Mercedes Homes/Gehan Homes
Austin
03.2004 - 02.2007
- Made daily cold calls, booked appointments, and generated leads.
- Negotiated and finalized sales contracts, handling pricing and change requests.
- Followed up with prospects, referrals, and Realtors.
- Maintained relationships with homeowners during construction for satisfaction.
- Created targeted marketing strategies to boost exposure and sales.
- Set up referral programs and coordinated Realtor events and promotions.
- Guided clients through pre-qualification and financing options.
- Chose inventory home design specs based on market trends.
Real Estate Broker
Playground Destinations Inc. / Intrawest Corporation
Aspen / Snowmass
03.2002 - 01.2004
- Expert in selling luxury private homes.
- Acted as the community's representative on live TV and radio broadcasts.
- Managed a database of more than 800 clients.
- Compiled monthly newsletters featuring news on local events, construction projects, and updates within the community.
- Designed and implemented marketing initiatives across social media, email, and direct mail platforms.
- Organized large-scale mail distributions as well as customized email outreach.
- Established a robust referral network in the area to enhance visibility.
Education
Bachelor of Science - General Studies
Texas Tech University
Lubbock, TX01.2025
Skills
- Project management
- Contract negotiation
- Budget oversight
- Risk analysis
- Process improvement
- Stakeholder engagement
Certification
Real Estate Broker, State of Texas
Timeline
Project Manager
Gibraltar Global
04.2016 - 02.2023
Preschool Teacher | Activities Coordinator | Camp Counselor
HCF Christian Academy
02.2014 - 04.2016
Customer Service Manager
CURBCO
01.2013 - 01.2014
Retreat Director | Sales Manager
Massage Heights
02.2009 - 04.2012
Realtor
Keller Williams
01.2008 - 01.2009
Sales Professional
Mercedes Homes/Gehan Homes
03.2004 - 02.2007
Real Estate Broker
Playground Destinations Inc. / Intrawest Corporation
03.2002 - 01.2004
Bachelor of Science - General Studies
Texas Tech University