Heather Barragan
Antioch,IL
Summary
Registered Nurse Skilled and highly trained healthcare professional with proven experience providing quality, evidence-based patient care within dynamic and high-pressure environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized Medical Practice Manager with high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between staff members and patients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Practice Manager
NorthShore University HealthSystem
06.2022 - Current
- Managed budget for medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
- Oversaw daily operations of medical practice such as staffing schedules, inventory management, office upkeep ensuring organized work environment conducive to efficiency and patient satisfaction.
- Ensured adherence to all relevant laws and regulations governing medical practices by staying informed on changes in industry landscape and updating policies accordingly.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Handled job duties for staff members which were unavailable or out of office.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed policies and procedures for effective practice management.
- Assisted with regulatory issues such as compliance.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated closely with patients, ensuring medical information was kept private.
- Managed 12 employees with various personalities and from different cultures for large 8-physician practice.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Improved patient satisfaction by streamlining appointment scheduling and implementing more efficient check-in process.
Registered Nurse
Northshore University HealthSystem
05.2017 - Current
- Provide nursing care services under direction of office Practice Manager and Physicians
- Phone triage, test results, medication refills, prior authorizations, conveying plans of care patient education/teaching
- Review and respond to NorthShore Connect messages from patients
- Chart in Epic, electronic medical record
- Collaborate with physicians on work flow of triage, clinic and front desk
- Worked through manager to implement work flow for and created protocols for pain assessment and nebulizer treatments and also initiation of having nebulizers in office that could send home with patients
- Able to use skills effectively to maintain order in office on chaotic days when management is not on site and continue to work inbasket and take care of patients.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options
- Updated patient charts with data such as medications to keep records current and support accurate treatments
Co-Owner/manager
H&D Real Estate Investments & Djital Productions, LLC
01.2014 - Current
- Managed day to day business operations
- Evaluated suppliers to maintain cost controls and improve operations
- Consulted with customers to assess needs and propose optimal solutions
- Hired personnel/contractors
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Introduced new methods, practices and systems to reduce turnaround time.
Registered Nurse
St. Catherine's Hospital - Pleasant Prairie, WI
01.2010 - 11.2014
- Serve as charge nurse caring for patients with life-threatening illnesses including heart and respiratory failure, overdoses, trauma, and infectious diseases
- As charge nurse managed 24 room ER, 8 nurses on shift, 2 techs and very busy ambulance bay
- would collaborate with physicians/nurses/other departments and family on treatment plans, initiate those plans and move patients in and out to other departments and transfers to other hospitals as needed
- Would run codes for severely ill or injured patients
- Contribute to development of patient care plans and assessments
- Swiftly respond to patients with substance abuse issues, delivering calm, level-headed solutions to diffuse stressful situations and maintain safety and security of patients and staff
- Established reputation for nursing excellence, excelling as receptive team member and forging superior relationships with staff and patients
- Recognized for serving as consistent patient advocate while communicating compassionately and effectively with patients, families, and caregivers to facilitate outstanding level of care and service.
Student Nurse Intern
Intensive Care Unit, St. Catherine's Hospital - Kenosha, WI
01.2009 - 12.2009
- Provides nursing care for patients' altered needs
- Assists the patient with daily hygiene, mobility and altered
- Assists the patient with nutrition and elimination needs
- Obtains and documents patient data and information
- Assists with or performs nursing procedures and tasks as directed
- Helps maintain a safe environment for patients, staff and visitors.
Education
Associates Degree - Nursing
College of Lake County - Grayslake, IL
12.2009
Skills
- Quality Improvement
- Employee Issue Resolution
- Supplies Ordering
- Strategic Business Planning
- Operations Management
- Performance Metrics
- HIPAA Knowledge
- Practice Management
- Basic Life Support
- Clinical Judgment
- Attention to Detail
- Time Management
- EMR / EHR
- Medication Administration
- Patient Management
Certification
- Registered Nurse (RN), State of Illinois
- BLS certification
Timeline
Medical Practice Manager
NorthShore University HealthSystem
06.2022 - Current
Registered Nurse
Northshore University HealthSystem
05.2017 - Current
Co-Owner/manager
H&D Real Estate Investments & Djital Productions, LLC
01.2014 - Current
Registered Nurse
St. Catherine's Hospital - Pleasant Prairie, WI
01.2010 - 11.2014
Student Nurse Intern
Intensive Care Unit, St. Catherine's Hospital - Kenosha, WI
01.2009 - 12.2009
Associates Degree - Nursing
College of Lake County - Grayslake, IL
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