Heather Barrett
Stratford,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Construction Coordinator
S.C. Swiderski, LLC.
12.2020 - 06.2021
- Enhanced project efficiency by streamlining communication between construction teams and stakeholders.
- Improved safety records by conducting regular site inspections and enforcing strict adherence to safety guidelines.
- Ensured quality control through meticulous inspection of materials, workmanship, and adherence to building codes.
- Coordinated training programs for construction personnel, enhancing their knowledge base as well as improving overall productivity levels onsite.
Account Coordinator
Security Health Plan
08.2015 - 08.2020
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Streamlined communication between clients and internal teams for seamless project execution.
- Assisted in developing and implementing successful marketing strategies to increase client revenue.
- Conducted thorough market research to identify new opportunities for account growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Nekoosa High School
Nekoosa, WI01.2005
Skills
- Product Knowledge
- Account Updating
- Data Entry
- Paperwork Processing
- Call Management
- Prioritization
- Medical Terminology Knowledge
- Problem-Solving Abilities
- Administrative Support
- Active Listening
- Microsoft Office Suite
Timeline
Construction Coordinator
S.C. Swiderski, LLC.
12.2020 - 06.2021
Account Coordinator
Security Health Plan
08.2015 - 08.2020
High School Diploma -
Nekoosa High School
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