Heather Bartley
JACKSONVILLE
Summary
To apply my personal knowledge and public relation skills in a productive and challenging position. I have a wide range of skills ranging from clerical to management. I am great with planning and following through. I look forward to new challenges and continuing to expand my capabilities within new parameters. I enjoy motivating and leading all levels to operate toward the organization’s goals.
Overview
18
18
years of professional experience
Work History
Talent Acquisition Advisor
Deutsche Bank
01.2016 - Current
- Primary responsibility is working with Fragomen lawyers on all US Greencard cases being processed
- Responsible for all due diligence for lawyers to be able to present a case for processing
- Process all HR invoices for payment for all US locations
- Responsible for reports on daily, weekly, and monthly basis
- Responsible for the US Employee Referral Program
- This involves researching each application in multiple systems to verify all the requirements were meet before processing any payout for the Employee Referral program
- Responsible for weekly audit report cleanup
- This involved making sure all recruiter input into the system was complete and not missing information
- Weekly follow up with Upper Management on the process and cleanup work for tracking purposes
- Posting jobs on the internal and external web sites
- Reviewing resumes for processing and sending to management for review.
- Developed strong relationships with hiring managers to better understand their needs and ensure successful placements.
- Collaborated with HR teams to develop competitive compensation packages, attracting top-notch talent to the organization.
- Coordinated closely with immigration specialists to facilitate seamless visa processing for international hires.
- Championed diversity and inclusion initiatives by creating inclusive job advertisements and adopting unbiased candidate selection practices.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
Vendor Relationship Manager
Florida Capital Bank
01.2015 - 01.2016
- Ensure executive team and senior management are informed of status and risks associated with key internal and special projects that have been designated as critical to the strategic plan
- Initial vetting and placement of projects, project resource staffing, provide support for project approach, planning and tracking
- Monitor staff activities to assure that department goals are met
- Develop and submit plans for operational improvement
- Work with staff to seek resolution to problems/issues
- Encourage staff feedback regarding suggested improvements and new ideas
- Monitor and control scheduling of individuals to ensure a smooth work flow
- Provide effective communications with staff regarding changes or updates to be implemented within the department
- Provide upper management with feedback regarding collection issues, reimbursement trends, personnel issues, and operational issues within the department
- Participate in special projects and perform other duties as assigned by Manager
- PM for a team of 3 during a 6 month project that merged 4 offices into one main office
- Managed all aspects of construction to completion
- Successfully organized 200 employees into new location
- Maintained budget and organization of entire project
- Maintains contact list for key vendors, coordinates routine meetings with vendors, educates vendors of FLCB expectations and processes, tracks actionable items and requests, follows up on vendor commitments, communicates FLCB technology and coordinates communications between staff and vendor teams
- Maintain vendor scorecards including: delivery reliability, quality, and accuracy of estimates and invoices
- Track and analyze vendor performance, measure the quality and timeliness of delivery
- Monitor contractual agreements, reviews, evaluates documents including statements of work and service level agreements to ensure vendors are in compliance with FLCB
- Reviews documentation including records of purchase items, proposals, costs, deliveries, and inventories
- Work with vendors on performance problems and issues and provides reports to senior management on outcome or actions taken
- Handle and resolve all performance and scorecard disputes.
- Utilized financial software to prepare consolidated financial statements.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Supported financial director with special projects and additional job duties.
- Developed strategic plans for day-to-day financial operations.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Participated in industry events and trade shows to promote products and services.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Sales Compensation Analyst
Florida Blue
01.2012 - 01.2015
- Analyze compensation and performance data timely and accurately by sourcing from the company systems and provide management with summary and key findings and conclusions
- Work with business partners to maintain incentive plan designs in Callidus cloud based on terms of negotiated contracts
- Manage client needs through accurate and timely issue resolution of inquiries or disputes
- Determine root cause of inquiry using incentive management software tools
- Perform and post – incentive payout adjustments as needed
- Identify, recommend and execute business process improvements and coordinate with functional and operational areas to align support for process needs and requirements
- Provide business requirements to IT and perform user acceptance testing for approval of enhancements.
Account Manager
Business Technology Group
01.2009 - 01.2012
- BTG, Inc
- Is an Information Technology consulting and placement firm serving clients and candidates throughout Jacksonville
- I was responsible for growing and managing relationships with CSX, Blue Cross Blue Shield of Florida (Florida Blue), Lender Processing Services (LPS)
- Worked with business partners to maintain incentive plans for employees and worked to negotiated contracts on a daily basis
- Prospective target client identification, calling and scheduling meetings to develop relationships and grow your book of business
- Excellent at establishing and maintaining relationships with key decision makers, technical leaders, consultants and human resources
- Responsible for lead generation and vendor generation as well as salary negotiating and managing vendor contracts
- Worked with tracking tools such as Dice, Monster, Indeed, and more to do recruiting
- Schedule and manage account introductions and sales calls for prospects
- Assisted in the scheduling and preparation of candidate interviews and testing by sending confirmations or itineraries, coordinating travel arrangements, managing interview, daily logistics, and providing timely follow up to Recruiters.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
Office Manager
Cleantastic Inc.
01.2006 - 01.2008
- Responsible for overall management of branch operation
- Responsible for Payroll, Accounts Receivable and Payables
- Also responsible for coordinating and running trade shows or marketing events.
Licensed Real Estate Broker
Forever Home Realty LLC
06.2019 - Current
- Increased sales volume by developing and maintaining strong relationships with clients and other real estate professionals.
- Negotiated favorable contract terms for clients by leveraging market knowledge and strong communication skills.
- Enhanced client satisfaction by providing timely and accurate property information during the buying or selling process.
- Streamlined transaction processes, ensuring timely closings and minimal delays for both buyers and sellers.
- Collaborated with attorneys, title companies, mortgage lenders, home inspectors, and appraisers to facilitate successful transactions.
- Conducted comprehensive market analysis to accurately price properties for optimal results in competitive markets.
Executive Assistant
Florida Blue
12.2008 - 12.2017
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
Education
Working on completing BA -
Florida State Community College
Diploma/GED -
Sandalwood High School
1994
Skills
- Managed teams of up to 6
- Construction, Banking, and Health Care Industries
- Proficiency in operating independently
- Organized and understands the importance of confidentiality
- Quick learner
- Excellent in Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Problem solving, organizational, team, and time management skills
- Experience with Callidus Cloud SPM, CRM systems (Siebel, Salesforce), and databases
- Extensive experience with VMS systems (IQ Navigator, Beeline, Avalon) and recruiting tools (Dice, Monster, Indeed)
- Ability to multi-task and handle multiple projects simultaneously
- Excellent interpersonal, communication, and phone skills
- Client Relations
- Closing Coordination
- Project Management
- Intuit QuickBooks Expert
- Licensed Real Estate Broker
Timeline
Licensed Real Estate Broker
Forever Home Realty LLC
06.2019 - Current
Talent Acquisition Advisor
Deutsche Bank
01.2016 - Current
Vendor Relationship Manager
Florida Capital Bank
01.2015 - 01.2016
Sales Compensation Analyst
Florida Blue
01.2012 - 01.2015
Account Manager
Business Technology Group
01.2009 - 01.2012
Executive Assistant
Florida Blue
12.2008 - 12.2017
Office Manager
Cleantastic Inc.
01.2006 - 01.2008
Working on completing BA -
Florida State Community College
Diploma/GED -
Sandalwood High School
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