Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Baskin

Millington,TN

Summary

Experience delivering excellent customer service and administrative duties, including office support and public interactions. Dependable, quick learner with wonderful communication skills.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Arlington Pet Hospital
03.2016 - Current
  • Provided exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Greeted clients and patients professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and assisted clients efficiently.
  • Scheduled appointments, surgical procedures, grooming and boarding appropriately.
  • Confirmed appointments, communicated with clients, and updated client and patient records.
  • Monitored the emails to unsure client needs were handled in a timely manner, as well as notifying appropriate personal of emails and phone calls.
  • Offered assistance to clients and patients, to better help assess needs, and maintaining current knowledge of services and procedures.
  • Maintained a clean, safe, and organized clinic to enhance customer experience in our facility.
  • Developed strong working relationships with staff and Doctors to maintain a positive work environment.
  • Preformed daily accounting, ensuring accurate financial reports and minimizing discrepancies.
  • Assisted in interviewing and training of new receptionists.
  • Created the monthly Reception schedules and delegated assignments to cover the needs of the practice.
  • Completed regular inventory counts to verify stock and to ensure no excessive products.
  • Ensured that all office supplies were ordered appropriately.


Receptionist

Massage Envy
01.2016 - 03.2016
  • Greeted incoming visitors and customers professionally and provided excellent customer service
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly.
  • Kept reception area clean and organized.
  • Scheduled appointments accordingly based on the need and request of the client.
  • Accepted payments and set clients up with monthly memberships.

Education

Radiology

Southwest Tennessee Community College
Memphis, TN

High School Diploma -

Millington Central High School
Millington
05.2009

Skills

  • Customer Service
  • Workload Management
  • Office Administration
  • Professional and Courteous
  • Organization skills
  • Time Management
  • Telephone skills
  • Verbal and written communication
  • Data Entry
  • Scheduling

Timeline

Assistant Manager

Arlington Pet Hospital
03.2016 - Current

Receptionist

Massage Envy
01.2016 - 03.2016

Radiology

Southwest Tennessee Community College

High School Diploma -

Millington Central High School

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Heather Baskin