Heather Bass
Brigham City
Summary
Dedicated customer service professional with strong conflict resolution and documentation management skills. Committed to delivering exceptional customer experiences and driving satisfaction through effective problem-solving.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
The Bowen Group
Chantilly
05.2025 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Qualifications Specialist
Apria Healthcare
Salt Lake City
02.2020 - 02.2025
- Managed patient documentation and ensured compliance with healthcare regulations.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Processed orders and coordinated shipping details for timely delivery.
- Maintained product knowledge to ensure accurate information delivery.
Customer Service Representative
Utah Higher Education Assistance Authority Uheaa
Salt Lake City
01.2018 - 08.2019
- Managed customer accounts and maintained accurate records.
- Assisted customers with inquiries and product information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Credit Repair Specialist
Lexington Law Firm
Salt Lake City
2013 - 09.2017
- Analyzed credit reports to identify inaccuracies and potential disputes.
- Developed customized credit repair plans for individual clients based on needs.
- Communicated effectively with clients to explain credit repair processes.
- Collaborated with credit bureaus to dispute erroneous items on behalf of clients.
- Educated clients on credit management strategies and financial literacy principles.
- Maintained detailed records of client interactions and progress in case management systems.
- Analyzed customer's credit reports and identified discrepancies, errors, and potential areas of improvement.
- Identified valuable solutions for customers with credit problems.
- Maintained detailed records of all interactions with clients, including notes about conversations, agreements reached.
- Educated clients on best practices for maintaining a healthy credit score moving forward.
Sales Associate
Cracker Barrell Old Country Store
West Valley City
10.2015 - 09.2016
- Provided exceptional customer service in a fast-paced retail environment.
- Maintained store cleanliness and organized merchandise displays effectively.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
Education
GED -
Stevens Henegar College
West Valley City, UT08-2012
Skills
- Customer service
- Conflict resolution
- Documentation management
- Data entry
- Compliance knowledge
- Customer relationship management
- Quality assurance
- Time management
- Active listening
- Retail sales customer service
- 10-key
- Calm demeanor
- Multi-line phone talent
- Multitasking and organization
- Building rapport
- Call center operations
- Call management
- Data collection
Timeline
Customer Service Representative
The Bowen Group
05.2025 - Current
Customer Qualifications Specialist
Apria Healthcare
02.2020 - 02.2025
Customer Service Representative
Utah Higher Education Assistance Authority Uheaa
01.2018 - 08.2019
Sales Associate
Cracker Barrell Old Country Store
10.2015 - 09.2016
Credit Repair Specialist
Lexington Law Firm
2013 - 09.2017
GED -
Stevens Henegar College