Heather Batchelor
Bartender/Server
Ogden,UT
Summary
- Proven track record of success in bartending, serving, and managing operations in a busy restaurant setting
- Excellent customer service and communication skills
- Proficient in the use of POS and cash management systems
- Experienced in training and leading teams of servers, bartenders, and other restaurant staff
- Skilled in creating cocktail recipes and providing wine and beer recommendations
- Knowledgeable in all aspects of bar operations including inventory management and regulatory compliance
- Experienced in developing and implementing marketing strategies as well as scheduling staff and handling customer inquiries and complaints
- Successfully managed and increased bar sales while maintaining cost control and profitability goals
- Entrusted with ensuring tax returns contained the necessary information and were free of errors
- Created and maintained detailed records of all data entry activities
Overview
27
27
years of professional experience
1
1
Certification
Work History
Bartender, server, manager, expo
Carlos and Harleys
07.2021 - 11.2023
- Ensured that all food and beverage orders were accurately completed and delivered in a timely manner
- Assisted in expediting food platters to ensure prompt delivery to customers
- Coordinated with kitchen staff to ensure proper food preparation and presentation
- Responsible for managing a team of up to 15 servers, bartenders, and other staff while ensuring customer satisfaction
Server, trainer
Olive Garden
03.2021 - 11.2022
- Trained and mentored new servers on restaurant policies and procedures
- Demonstrated proper food handling techniques and adherence to standard operating procedures
- Monitored and ensured compliance with health and safety regulations
- Developed and implemented customer service standards
- Worked with team members to improve performance and provide feedback
- Performed opening and closing duties, including restocking, cleaning, setting up tables, and replenishing supplies
- Maintained accurate and uptodate records for all staff training activities
Server, customer service
Waffle House
09.2020 - 03.2021
- Provided friendly and efficient customer service to over 100 customers daily
- Maintained high standards of customer service during highvolume, fastpaced operations
- Suggested menu items to customers, answered questions, and provided information on products and services
- Upsold additional menu items, beverages, and desserts to increase restaurant profits
- Followed cash handling procedures and security policies to ensure customer safety
- Encouraged customers to provide feedback to improve customer service
- Cleaned and organized tables and chairs to maintain a clean environment
- Processed payments by ringing up orders, accepting cash, and applying coupons, discounts, and promotions
- Collaborated with other staff members to ensure food quality and customer satisfaction
Tax examiner, data transcriber
Internal Revenue Service
10.1996 - 11.2010
- Successfully examined and audited over 500 individual tax returns
- Utilized highlevel organizational skills to review, analyze, and transcribe data from tax returns
- Trained and supervised 8 junior staff members on data entry and tax return review
- Maintained uptodate knowledge of current tax laws and regulations
- Coordinate with cross-functional teams to identify process gaps and develop solutions, resulting in [result], [result], and [result]
Assembly/Production
Fresinius Medical Care
07.2003 - 01.2005
- Followed outlined specifications to implement assembly plans.
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated with team members to improve production processes and maintain quality standards.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
Assembly/Production
Autoliv
08.2000 - 01.2002
- Followed safety protocols to maintain safe working environment.
- Participated in projects requiring assembly of large and small components.
- Assembled parts correctly according to specifications, reducing quality issues.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Monitored inventory, keeping necessary supplies on hand.
Education
High school diploma - Basic
Ben Lomond High School
Ogden, Utah06-1995
Skills
- Communication
- Leadership
- Creativity
- Customer service
- Attention to detail
- Time management
- Adaptability
- Problem solving
- Teamwork
- Organization
- Patience
- Critical thinking
- Basic accounting
- Bar restocking
- Health codes compliance
- Safe service compliance
- Cocktail list development
- Staff management
- New hire training
- Food service
- Bar service preparation
- Anticipating guest needs
- Sales expertise
- Marketing and sales experience
- Ordering procedures
- Bar operations management
- Service-oriented mindset
- Maintaining a clean bar
- Craft cocktail preparation
- Beverage supply orders
- Inventory
- Order management
- Excellent judgment
- Complex Problem-solving
- Outstanding customer service
- Changing beer kegs
- Beverage preparation
- Beer and wine recommendations
- Cash and credit transactions
Certification
Utah DABC manager license October 2022
I'm certified to manage a bar or bar/restaurant in the state of Utah
Tips/sips April 2022
I'm certified to serve alcohol.
Food handlers permit Weber County April 2022
I'm certified to work in the food industr.
Timeline
Bartender, server, manager, expo
Carlos and Harleys
07.2021 - 11.2023
Server, trainer
Olive Garden
03.2021 - 11.2022
Server, customer service
Waffle House
09.2020 - 03.2021
Assembly/Production
Fresinius Medical Care
07.2003 - 01.2005
Assembly/Production
Autoliv
08.2000 - 01.2002
Tax examiner, data transcriber
Internal Revenue Service
10.1996 - 11.2010
High school diploma - Basic
Ben Lomond High School