Heather Bateman
Beaufort,SC
Summary
Top-notch healthcare professional with proven track record of success leading and growing communities. Strong background in strategic planning, team development and customer service. Skilled in identifying opportunities, training teams and outstanding collaboration. Plans to relocate to Beaufort, SC prior to August 2023.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Life Enrichment Director
Remember Me Senior Care
09.2022 - Current
- Established Life Enrichment program for innovative senior housing start-up including policies and procedures, construction of best practices, departmental budgets and calendar creation.
- Collaborated with residents and families to offer favorite activities and develop purposeful roles within community. M
- Trained and supervised care team to consistently execute in successful programming and educated on dementia care practices.
Director of Memory Care
Discovery Senior Living (Formerly Atria)
03.2020 - 04.2022
- Led daily operations of multi-unit memory care community. Maintained compliance with guidelines to relating to federal, state and local laws while managing budgets, vendors, supplies and equipment. Implemented successful community outreach plan increasing census by 100% during tenure.
- Managed 35 direct reports including recruitment, hiring, onboarding, new hire and in-service trainings, scheduling, coaching, development, retention and payroll.
- Led marketing initiatives and community events. Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care. Developed positive rapport with clients and families as primary contact at inquiry and throughout resident's stay. Participated in comprehensive discovery process in partnership with prospective clients.
- Partnered with Director of Health & Wellness to ensure completion and accuracy of assessments, developed detailed and effective care plans, maintained accurate and organized charts.
- Community management was acquired by Discovery Senior Living in April 2021; successfully onboarded department on new job flows, policies and procedures including company dementia philosophies. Led inspection process to certify memory care building within program parameters including training of over forty team members in dementia education program.
Life Guidance Director
Atria Senior Living
08.2019 - 03.2020
- Oversaw all areas of memory care operations including direct care, social programming, safety, behavior intervention, community outreach and interested-party communications.
- Led 14 employee in delivery of individualized care to residents with dementia. Taught proper approaches, communication techniques and intervention tactics.
- Performed as liaison between the community and families to educate on senior living options and dementia.
Engage Life Director
Atria Senior Living
08.2016 - 08.2019
- Created monthly social calendar with 300+ monthly events around eight dimensions of engagement for 170 residents according to resident interest and ability; Increased department's biannual customer satisfaction survey by 13 percent during tenure.
- Managed all aspects of activities and transportation departments including five employees, scheduling, budgeting and employee recognition; Planned and hosted special events for community staff.
- Recruited and scheduled instructors, entertainers, volunteers and religious professionals.
- Performed all daily "Manager on Duty" functions including leading emergency response efforts, CRM management/ Tour Tree.
Office Manager
Little Harbor Therapy
09.2015 - 09.2016
- Fielded referral calls, scheduled appointments and set up new patient consultations; assisted with marketing plan, updated record keeping, inventoried supplies and equipment.
- Managed account payables and accounts receivables including patient balances and medical insurance billing.
Engage Life Program Instructor
Atria Senior Living
11.2015 - 08.2016
- Monitored participation in recreational activities to provide assistance to participants. Facilitated calendar events and led programs supportive to active aging for assisted living & memory care residents. Recipient of Employee of the Month.
- Familiarized new residents with facility and programs; completed wellbeing assessments and successfully conceptualized new programming opportunities related to individual interest and successfully increased existing programming participation.
Shift Manager
Panera Bread
07.2009 - 01.2016
- Supervised 9-20 employees and oversaw quality compliance with company standards for food and services.
- Produced associate schedule and developed training plans and executed new hire orientation and onboarding for 40+ employees.
- Worked full time while attending college full time.
Education
Bachelor of Science - Public Relations
University of Florida
Gainesville, FL05.2015
Skills
- Training and Onboarding
- Programming Implementation
- Effective Collaboration and Interaction
- Event Planning and Assistance
- Best Practices and Regulatory Compliance
- Problem Identification
- Leadership and People Development
- Senior Living Management
- Adaptable and Flexible
Certification
Certified Dementia Practitioner
Disabilities in Society
AMI Montessori for Dementia
Dementia by Day
Mental Health First Aid
CPR/BLS
ServSafe Food Safety
Timeline
Life Enrichment Director
Remember Me Senior Care
09.2022 - Current
Director of Memory Care
Discovery Senior Living (Formerly Atria)
03.2020 - 04.2022
Life Guidance Director
Atria Senior Living
08.2019 - 03.2020
Engage Life Director
Atria Senior Living
08.2016 - 08.2019
Engage Life Program Instructor
Atria Senior Living
11.2015 - 08.2016
Office Manager
Little Harbor Therapy
09.2015 - 09.2016
Shift Manager
Panera Bread
07.2009 - 01.2016
Bachelor of Science - Public Relations
University of Florida
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