Heather Bates
Latrobe,PA
Summary
Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Overview
23
23
years of professional experience
Work History
Phlebotomist
Independence Health Care
Greensburg, Pennsylvania
04.2002 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Verified patient information prior to specimen collection.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Conducted research related to new methods of sample collection or processing.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Assisted in the training and mentoring of new phlebotomy staff.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
Education
Certificate - Phlebotomy
National Career School
Uniontown, PA09-1998
High School Diploma -
Derry Area Senior High School
Derry, PA06-1995
Skills
- Specimen Preparation
- Medical Record Handeling
- Paperwork Processing
- Venipuncture
- Customer Service
- Patient confidentiality
- Blood collection
- Data Entry
- EMR recordkeeping
- Venipuncture and capillary puncture
- Sample labeling
- HIPAA
- Communication abilities
Timeline
Phlebotomist
Independence Health Care
04.2002 - Current
Certificate - Phlebotomy
National Career School
High School Diploma -
Derry Area Senior High School