Heather Baxter
Bethany
Summary
Results-driven individual, with practical experience in healthcare and a demonstrated ability to navigate complex challenges. Possesses strong problem-solving skills and a proactive approach to new responsibilities. Recognized for adaptability, creativity, and a focus on achieving outcomes. Dedicated to contributing meaningfully and supporting organizational objectives. Experienced in guiding and leading teams, managing intricate projects, and attaining strategic goals. Skilled in developing efficient processes, maintaining high standards, and ensuring efforts align with company priorities. Noted for a collaborative work style and an unwavering commitment to excellence. Organized, dependable, and adept at balancing multiple priorities with a positive attitude. Readily accepts additional responsibilities to support team success.
Overview
24
24
years of professional experience
Work History
Registered Polysomnographic Technician
Oklahoma Children's Hospital OU Health
02.2019 - Current
- Conducted PSG, split night, and CPAP studies to diagnose sleep disorders, including testing high-risk children and adults in a specialized lab. Educated patients on sleep hygiene, ensured safety compliance, communicated throughout procedures, and operated advanced equipment for accurate results. Provided guidance to junior staff on polysomnography procedures. Supported effective teamwork within the sleep lab through communication and collaboration.
Central Scheduling-Scheduler
Oklahoma Children's Hospital OU Health
12.2017 - 02.2019
- Schedule and pre-register patients for Sleep Studies—including in-lab diagnostics/CPAP, Home Studies, MSLTs, Actigraphy, and Mask Desensitization (for children using CPAP)—at both Downtown and Edmond locations. Duties also include sending instructions, directions, and paperwork to patients or parents, verifying orders and documentation, and submitting insurance requests for prior authorization as needed.
ER - Registrar
Oklahoma Children's Hospital OU Health
10.2012 - 09.2016
- Managed patient registration to ensure accurate data entry. Coordinated insurance verification and authorization for emergency visits. Maintained HIPAA-compliant confidentiality. Adhered to procedures in high-pressure situations. Resolved registration discrepancies with medical staff and improved patient experience. Facilitated clear communication among patients, families, and staff. Assisted in training new ER registrars on best practices and hospital policies.
Hospital Corpsman 2nd Class
United States Naval Reserves
03.2007 - 11.2012
- Served as Administrative Staff for the Medical Unit at Naval Operational Support Center (NOSC) Tampa and NOSC Oklahoma City. Provided training to junior corpsmen on medical procedures and protocols to improve team proficiency. Performed routine health assessments and screenings, facilitating early identification and intervention for potential health concerns. Maintained thorough and accurate medical records in accordance with military standards and regulations.
Customer Service Rep
Link Staffing – City Glass OKC
05.2012 - 10.2012
- Handled customer calls, messages, and orders for commercial, residential, and auto services, ensuring correct scheduling and auto glass procurement. Efficiently processed transactions, resolved inquiries and complaints, and maintained professionalism during high-stress situations. Maintained accurate records, developed product expertise, and contributed to best practices for consistent customer service.
Medical Readiness Coordinator
Joint Communication Support Element
03.2011 - 12.2011
- Maintained the Command’s medical tracking system; attended and briefed the Element Commander during weekly operations meetings; ensured timely onboarding of new employees. Provided guidance to junior staff to promote professional development. Supported Medical Department operations as primary contact, improving team communication and efficiency. Managed event logistics and stakeholder engagement, entered data, generated reports, and maintained documentation. Organized materials, monitored project timelines, and ensured deadlines were met.
Hospital Corpsman 2nd Class
MacDill Air Force Base
02.2008 - 11.2010
- While serving on activated orders with United States Special Operations Command 8/10- 10/10, oversaw medical readiness for all USSOCOM Air Force members, with proficiency supporting Army, Navy, and Marine personnel. Ensured members were cleared for deployment by clinic providers and maintained ongoing monitoring of Joint Task Force medical status, issuing timely notifications to ensure compliance with deployment requirements
- While serving on activated orders with the Joint Communications Support Element (JCSE) 02/09- 08/10, responsibilities included developing the Medical Department and implementing a scheduling system. Medical readiness was maintained for all four military branches in accordance with their specific protocols. Personnel from other services received training on Navy medical physical standards. Hard copy and electronic medical records were maintained and updated in compliance with 6th MedGrp MacDill AFB and individual service guidelines.
Secretary, Pathology Department
Tampa General Hospital
06.2007 - 02.2008
- Answered office phones, managed pathology slides distribution and coordinated slide requests with outside facilities per protocol. Assisted in transcribing incomplete pathology reports due to technical issues. Maintained the frozen specimen log and ensured compliance with handling procedures. Performed additional secretarial tasks as required.
Reservation Department Supervisor
The Vintage Estates
07.2007 - 01.2008
- Supervised 9-11 employees at two 4-diamond/star hotels and a spa, managed schedules and timecards, assisted with interviews, ensured staff training and orientation, and coordinated group spa appointments.
Hospital Corpsman 3rd Class
United States Navy, USN
09.2001 - 03.2007
- While stationed at Naval Health Clinic Hawaii from Mar 04 – Mar 07, served as one of three Headquarters administrative assistants selected from 300 enlisted military members. Provided administrative support to over 600 military and civilian personnel within the command. Managed various situations and conflicts related to daily departmental clerical and administrative operations. Responsible for handling confidential and time-sensitive materials. Prepared routine and advanced correspondence, such as letters, memoranda, and reports, and created documentation based on both brief and extensive dictation from supervisors.
- While stationed at Naval Medical Center San Diego from Sept 01 - Mar 04, I served as the Leading Petty Officer for the High-Risk OB Ward. In this capacity, I supervised and mentored a team of eight junior Hospital Corpsmen and provided orientation and guidance to two newly assigned Leading Petty Officers regarding their supervisory responsibilities. I was responsible for maintaining and ordering critical supplies for the ward’s C-Carts, in addition to non-essential items, and ensured that all medical equipment was properly maintained and fully operational.
Education
Bachelor of Science - Health Care Management
University of Phoenix
Tempe, AZ02-2026
Technical Certificate -
Registered Polysomnographic Technician
Oklahoma City, OK12.2020
Technical Certificate - undefined
Certified Polysomnographic Technician
Oklahoma City, OK07.2019
Technical Certificate - undefined
Naval Hospital Corpsman School
Great Lakes, IL08.2001
undefined
Navy Basic Training
Great Lakes, IL04.2001
Skills
- Basic life support certification
- Team collaboration
- Organizational skills
- Professionalism and ethics
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Time management and reliability
- Multitasking ability
- Excellent communication
- Patient care
- Electronic health records
Additional Information
- Navy Achievement Medals
- Navy Good Conduct Medals
- Navy Letters of Commendation
- Navy Letters of Appreciation
Timeline
Registered Polysomnographic Technician
Oklahoma Children's Hospital OU Health
02.2019 - Current
Central Scheduling-Scheduler
Oklahoma Children's Hospital OU Health
12.2017 - 02.2019
ER - Registrar
Oklahoma Children's Hospital OU Health
10.2012 - 09.2016
Customer Service Rep
Link Staffing – City Glass OKC
05.2012 - 10.2012
Medical Readiness Coordinator
Joint Communication Support Element
03.2011 - 12.2011
Hospital Corpsman 2nd Class
MacDill Air Force Base
02.2008 - 11.2010
Reservation Department Supervisor
The Vintage Estates
07.2007 - 01.2008
Secretary, Pathology Department
Tampa General Hospital
06.2007 - 02.2008
Hospital Corpsman 2nd Class
United States Naval Reserves
03.2007 - 11.2012
Hospital Corpsman 3rd Class
United States Navy, USN
09.2001 - 03.2007
Technical Certificate - undefined
Certified Polysomnographic Technician
Technical Certificate - undefined
Naval Hospital Corpsman School
undefined
Navy Basic Training
Bachelor of Science - Health Care Management
University of Phoenix
Technical Certificate -
Registered Polysomnographic Technician