Heather Bazzi
MI
Summary
With over a decade of experience in operations, including clinical operations within the pharmaceutical, hospital, and healthcare sectors, I bring extensive expertise in clinical trial operations and quality management systems. As a healthcare administrator, I am skilled in effectively managing day-to-day production activities, monitoring budgets, optimizing operational resources, and driving change and transformation across various business areas. I have a proven track record of collaborative work with functional leaders to implement new procedures and corrective actions, ultimately enhancing quality
Overview
12
12
years of professional experience
1
1
Certification
Work History
Regional Director of Clinical Operations
Theoria Medical
11.2023 - Current
- Managed weekly regulatory compliance and quality metrics to ensure adherence to industry standards and regulatory requirements
- Oversees compliance and quality metrics for 20+ facilities, medical providers, and advanced practice providers through regular monitoring
- Oversees headquarters operations including inventory management, telemedicine services, maintenance of medical equipment, and conducted training sessions as needed
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Director of Operations
Spring Bio Solution - SMAPC
08.2020 - 08.2023
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Lead in audit preparations, conduct, reporting, and follow-up for strategic suppliers
- Lead in preparation and execution of Quality Agreements
- Advanced knowledge of GCP/GVP regulations
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Managed procurement, inventory and warehouse operations.
- Performed root cause analysis to identify and resolve quality issues and defects.
Logistics Manager
Spring Bio Solutions- SMAPC Pharmaceuticals
01.2018 - 12.2020
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Produced weekly status reports detailing logistic operations and problems.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
Project Manager
Spring Bio Solution - SMAPC Pharmaceuticals LLC
01.2016 - 12.2018
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Administered tests and medication to stabilize patients in field or in transit.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
Pharmacy Coordinator Manager
Fox Hills Medimart
01.2014 - 12.2016
- Coordinated activities and schedules of pharmacy staff to maximum efficiency and outcomes.
- Analyzed and summarized data to support and develop efficient workflow operations.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Supervised and coached team of pharmacy technicians and trainees.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Managed financial, operational and human resources to optimize business performance.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
Lead Pharmacy Technician - LTC/Assisted Living
Somerset Specialty Pharmacy
03.2012 - 12.2014
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume LTC/Assisted Living pharmacy environment
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Implemented vaccine awareness campaign that increased immunization-based revenue and enhanced community health education.
Education
Master of Science - Health Administration
George Washington University, The
Washington, DC08.2024
Bachelor of Science Public - Health
Wayne State University
Detroit, MI05.2022
Skills
- Team building
- Excellent Communication
- Problem Solver
- Day to Day Operations
- Storage Maintenance and Security
- Workforce Management
- Organization and Time Management
- Process Improvement Solutions
- Performance Improvement
Certification
Data Science Training Certificate - CPhT - Certified Pharmacy Technician - CMT - Certified Medication Technician Certified EMT/ First Responder First Aid/CPR
Timeline
Regional Director of Clinical Operations
Theoria Medical
11.2023 - Current
Director of Operations
Spring Bio Solution - SMAPC
08.2020 - 08.2023
Logistics Manager
Spring Bio Solutions- SMAPC Pharmaceuticals
01.2018 - 12.2020
Project Manager
Spring Bio Solution - SMAPC Pharmaceuticals LLC
01.2016 - 12.2018
Pharmacy Coordinator Manager
Fox Hills Medimart
01.2014 - 12.2016
Lead Pharmacy Technician - LTC/Assisted Living
Somerset Specialty Pharmacy
03.2012 - 12.2014
Master of Science - Health Administration
George Washington University, The
Bachelor of Science Public - Health
Wayne State University
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