Heather Beam
Customer Service
Kelso
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
21
21
years of professional experience
Work History
Shipping Manager
EDGE Rods
Woodland, Washington
01.2018 - 10.2022
- Monitored and reported on transportation costs and properly filed shipping documents.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Determined most cost-effective procedures and routes for shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Pulled, verified and packaged items for shipment.
- Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
Hairstylist
Supercuts
Vancouver, WA
04.2009 - 06.2017
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
Receptionist
Horenstein, Dugan, Schlotfelt And Welch
Vancouver, WA
03.1999 - 03.2007
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Provided callers with address, directions, company website and related information.
Customer Service Representative
Egghead.com
Vancouver, WA
11.1998 - 03.1999
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted available products and services to customers during service, account management and order calls.
Education
GED -
Columbia Gorge Community College
The Dalles, OR 12.1997 - 12.1997
No Degree - Legal Administrative Assistant
Western Business College
Vancouver, WANo Degree - Cosmetology
Manning Academy of Cosmology
Vancouver, WASkills
High-volume call centers
Creative problem solving
Professional Phone demeanor
Recordkeeping strengths
Written and oral communication
Relationship building
Customer and client relations
Scheduling
Time management
Telephone skills
Multi-line Telephone Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Shipping Manager
EDGE Rods
01.2018 - 10.2022
Hairstylist
Supercuts
04.2009 - 06.2017
Receptionist
Horenstein, Dugan, Schlotfelt And Welch
03.1999 - 03.2007
Customer Service Representative
Egghead.com
11.1998 - 03.1999
GED -
Columbia Gorge Community College
12.1997 - 12.1997
No Degree - Legal Administrative Assistant
Western Business College
No Degree - Cosmetology
Manning Academy of Cosmology