Summary
Overview
Work History
Education
Skills
Timeline
Generic

HEATHER BECK

Truro,IA

Summary

Experienced PC System Test Analyst with a keen eye for detail and strong organizational skills. Demonstrates exceptional creative thinking, problem-solving, and time management abilities. Proficient in data collection, analysis, and resource allocation. Seeking to leverage exceptional planning skills and creative thinking in a role at your esteemed company.

Overview

20
20
years of professional experience

Work History

PC System Test Analyst

Farm Bureau Financial Services
03.2021 - Current
  • Lead multiple projects to help ensure customer satisfaction and improve livelihoods.
  • Boosted team efficiency through effective knowledge sharing sessions and mentoring junior testers.
  • Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
  • Communicated quality issues with projects to the Project Manager and Developers promptly.
  • Inspected and verified documents for accuracy to insure they meet company quality standards.
  • Create and execute test plans using requirements.
  • Test, create stories and defects using ServiceNow.

Patient Service Specialist

The Iowa Clinic P.C
01.2020 - 03.2021
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process
  • Input accurate patient insurance, billing and payment information in Centricity Group Management
  • Sent internal messages to Nurses and Providers for medication refills as well as lab order requests and referral requests
  • Schedule patients for Acute and Annual appointments as well as preop physical appointments
  • Answered an average of 150 calls daily

Daycare Provider

Self-employeed
06.2005 - 01.2020
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys each day
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills
  • Managed safety and security of all children under care
  • Taught children to organize toys, wash hands and share to lead by example
  • Maintained effective schedule balance between rest periods, active play and instruction
  • Helped children develop motor skills in preparation for preschool and kindergarten

Receptionist

05.2004 - 07.2005
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered high-volume (approximately 30 calls daily), multi-line telephone, directing callers to appropriate company personnel
  • Greeted customers and visitors in-person and via telephone calls
  • Offered appointment information updates and rescheduling to guests
  • Collected, sorted, distributed and sent mail and packages
  • Routed incoming mail and messages to relevant personnel without delay
  • Checked in patients in a timely manner
  • Scheduled and confirmed appointments and meetings for Doctors and Nurses accordingly.

Education

Interstate 35 High School
Truro, IA

University of Phoenix

Business Administration

Southern New Hampshire University

Skills

  • Communication
  • Confidential
  • Detail Oriented
  • Dependable
  • Flexible
  • Organized
  • Multitasking
  • Microsoft Office Software
  • Adaptive
  • Customer Service
  • ServiceNow

Timeline

PC System Test Analyst

Farm Bureau Financial Services
03.2021 - Current

Patient Service Specialist

The Iowa Clinic P.C
01.2020 - 03.2021

Daycare Provider

Self-employeed
06.2005 - 01.2020

Receptionist

05.2004 - 07.2005

Interstate 35 High School

University of Phoenix

Business Administration

Southern New Hampshire University

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HEATHER BECK