Heather Beck
Crossville,TN
Summary
Dynamic leader with proven success at Goodwill Industries, enhancing customer experiences and exceeding sales goals through effective retail operations and marketing strategies. Skilled in accurate money handling and customer service, I excel in motivating teams and implementing innovative solutions. Recognized for dependable decision-making and a friendly demeanor, I consistently achieve and surpass performance targets.
Qualified [Desired Position] with history of managing retail environments effectively. Proven ability to enhance customer satisfaction and maintain efficient store operations. Demonstrated leadership and team-building skills, ensuring smooth day-to-day functions.
Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence.
Overview
1
1
year of professional experience
Work History
Retail Store Manager
Goodwill Industries Store & Donation Center
09.2022 - 03.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
Retail Associate
Goodwill Industries
09.2022 - 03.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
Education
GED -
Career Center Crossville TN
Crossville, TN04-2004
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Highly motivated
- Decision-making skill
- Friendly and outgoing
- Dependable and reliable
- Store maintenace
- Accurate money handling
- Store maintenance
career solutions
A program that has made my skills more valuable and more effective in not just the retail industrie but in other industries as well.
Timeline
Retail Store Manager
Goodwill Industries Store & Donation Center
09.2022 - 03.2024
Retail Associate
Goodwill Industries
09.2022 - 03.2024
GED -
Career Center Crossville TN
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