Heather Belacic
Uniontown,Ohio
Summary
Dedicated operations professional with a nursing background and 19 years of progressive leadership experience. Focused on continuous improvement, collaborative leadership and relationship management, quality and safety. Strong organizational track record of job-related accomplishments, outstanding communication, strategic thinking, and the ability to enhance and build programs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Director, Medical and Surgical Subspecialties
Akron Children's Hospital
11.2022 - Current
- Responsible for the overall administration, operations, programmatic development and financial management of medical/surgical subspecialty practices in over 10 sites.
- Strong focus on quality, patient access, financial stewardship, and employee engagement.
- Planning, practice development, human resources, financial management, compliance oversight, and internal/external relationship management.
- Building and expanding programs and services to ensure we maintain a competitive presence in a tumultuous healthcare environment, while simultaneously working to improve efficiencies.
- Manage relationships with external collaborating organizations.
Clinical Operations Manager
Akron Children's Hospital
03.2021 - 11.2022
- Manage Gastroenterology, Pediatric Surgery, and Healthy Active Living ambulatory clinics with over 16,000 visits per year in 12 locations.
- Proficient in Office 365 tools: Excel, OneNote, Outlook, PowerPoint, Teams, Word, etc.
- Responsible for the clinical and professional development, and evaluation of staff at various levels.
- Train, mentor, and motivate employees to maximize team productivity and drive process/quality improvement.
- Manage employee performance and coaching, as well as corrective action for staff (approximately 70 staff members).
- Provide consistent, constructive feedback, and positive reinforcement to promote enhanced performance, patient care, and teamwork.
- Develop and oversee capital and operating budgets for 3 departments.
- Assure compliance with regulatory agencies (CMS, TJC, ODH, etc.) and hospital policies.
- Communicate with staff at all levels via employee rounds, daily huddles and weekly newsletter.
- Monitor various metrics related to patient experience, infection, volumes, budget, productivity and other quality metrics.
- Create action plans for quality initiatives.
Regional Burn Center Nurse Manager
Akron Children's Hospital
07.2017 - 03.2021
- Multidisciplinary burn program management, verified by the American College of Surgeons.
- Monitor quality metrics and action planning related to readmission, mortality, infection, unplanned return to surgery, etc.
- Management of 24/7 inpatient, ICU, and ambulatory operations.
- Podium and poster presentations at regional and national conferences.
- Responsible for the clinical and professional development, and evaluation of staff (approximately 50 staff members).
- Develop and oversee capital and operating budgets for inpatient and outpatient units.
- Work with the foundation to achieve philanthropic support for the department.
- Assure compliance with regulatory agencies, hospital policy, and oversight of performance improvement initiatives.
- Recruit and retain qualified staff for inpatient and outpatient units.
- Coordinate burn research, and the development/management of unit policies and clinical pathways.
- Leadership rounds, service recovery, and management of patient experience.
- Completed a quality improvement project to improve patient experience by implementing daily nurse-led rounds.
Regional Burn Center Clinical Coordinator
Akron Children's Hospital
08.2012 - 07.2017
- Serve as unit charge nurse, and direct/assist with daily nursing care of burn center patients.
- Oversee the nursing and wound care of adult and pediatric burn patients.
- Schedule, evaluate, coach, and mentor employees.
- Initiate employee performance improvement, and corrective action as needed.
- Collaborate with burn surgeons and consulting physicians to coordinate patient care.
- Represent the Burn Center on various committees.
- Reconcile employee timecards, and track unit productivity.
- Monitor and adjust daily revenue and usage reports.
Regional Burn Center Staff Nurse/Nurse Technician
Akron Children's Hospital
12.2005 - 08.2012
- Provide inpatient, outpatient, and ICU-level care for pediatric and adult burn patients.
- Provide cross-coverage to partnered units: PICU, school age, adolescent, and transitional care.
Education
Master of Science in Nursing - Healthcare Administration
Kent State University
05-2015
Bachelor of Science in Nursing -
Kent State University
05-2007
Skills
- Collaborative leadership
- Quality and safety
- Strategic/visionary thinking
- Clinical program management and development
- Inpatient and ambulatory practice experience
- Committed to organizational goals
Accomplishments
- 2025- Executed Joint Pediatric Heart Collaboration with partner organization
- 2025- Implemented FEES program in ENT
- 2024- Implemented trans-catheter valve program in Cath lab
- 2023- Developed plan and secured philanthropic funding for Biofeedback program in GI
- 2023- Developed staffing analysis for GI with utilization of APPs, resulting in significant improvements in patient access
- 2023- Operationalized a hepatology clinic in GI in collaboration with partner organization
- 2022- Initiated motility program in GI
- 2021- Novice Nurse Research Award Recipient
- 2021- Virtual research presentation- Magnet Site Visit
- 2021- Virtual research presentation- Nurse’s Week
- 2021- Virtual presentation- Spotlight on Nursing: Nursing Ground Rounds
- 2020- Virtual Poster Presentation-American Burn Association National Meeting
- 2019- Poster Presentation- American Burn Association National Meeting
- 2018- Podium presentation- Eastern Great Lakes Burn Conference
Affiliations
- Ambulatory Appeals
- Ambulatory Council
- Audiology Steering
- Heart Center Research
- Heart Center Quality
- Magnet Steering
- Patient Experience
- Registration Sub-Committee
- RN Retention Taskforce
Certification
- Institute for Quality and Innovation Training, 2020
- BLS, 2005
- LEAN SIX SIGMA- A3 2009 & blue belt
Timeline
Administrative Director, Medical and Surgical Subspecialties
Akron Children's Hospital
11.2022 - Current
Clinical Operations Manager
Akron Children's Hospital
03.2021 - 11.2022
Regional Burn Center Nurse Manager
Akron Children's Hospital
07.2017 - 03.2021
Regional Burn Center Clinical Coordinator
Akron Children's Hospital
08.2012 - 07.2017
Regional Burn Center Staff Nurse/Nurse Technician
Akron Children's Hospital
12.2005 - 08.2012
Master of Science in Nursing - Healthcare Administration
Kent State University
Bachelor of Science in Nursing -
Kent State University
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