Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Heather Bender

Douglasville,GA

Summary

Dynamic leader with a proven track record at Walgreens for enhancing store operations and customer satisfaction. Excelled in team leadership and problem-solving, achieving significant improvements in store efficiency and customer service management. Skilled in multitasking and fostering a positive store environment, demonstrating a blend of hard and soft skills critical for retail success.

Overview

17
17
years of professional experience

Work History

Emerging Store Manager

Walgreens
06.2022 - Current

- Develop organizational goals or objectives.

- Provide basic information and customer service to customers.

- Prepare staff work, break schedules and work assignments.

-Lead team to get truck done quickly and effectively.

-Lead team to pick and pack online pick up in store orders within the time given.

-Keep stock room clean and organized.

-Perform opening or closing duties.

-Manage replenishment and audit queues.

-Handle opening and closing cash office duties including counting, ordering change, Preparing deposit and filing paper work.

-Print and assemble items in photo including but not limited to prints, canvas, Print books, and cards.

-Properly record and manage cooler Temps and stock.

-Making sure items are in date and pull and despose of items that are out of date per company guidelines.

-Lead team in Credit application and Donation goals.

-Interviewing and Hiring new employees.

Operations Supervisor

Kohls
04.2017 - 06.2022

- Develop organizational goals or objectives.

- Provide basic information and customer service to customers.

- Prepare staff break schedules or work assignments.

-Lead team to get truck done quickly and effectively.

-Lead omni team to pick and pack ship from store and by online pick up in store orders within the time given.

-Keep dock clean and organized.

-Make sure cash office balances out and input numbers into computer.

-perform opening or closing duties.

-Manage replenishment and audit queues.

-Handle opening and closing cash office duties including counting, ordering change, and filing paper work.

Sales Associate

Joann Fabrics
04.2008 - 06.2010

- Develop organizational goals or objectives.

- Provide basic information and customer service to customers.

- Prepare staff work, break schedules and work assignments.

-Lead team to get truck done quickly and effectively.

-Lead team to pick and pack online pick up in store orders within the time given.

-Keep stock room clean and organized.

-Perform opening or closing duties.

-Manage replenishment and audit queues.

-Handle opening and closing cash office duties including counting, ordering change, Preparing deposit and filing paper work.

-Print and assemble items in photo including but not limited to prints, canvas, Print books, and cards.

-Properly record and manage cooler Temps and stock.

-Making sure items are in date and pull and despose of items that are out of date per company guidelines.

-Lead team in Credit application and Donation goals.

-Interviewing and Hiring new employees.

Delivery Driver

Papa Johns
07.2011 - 10.2014

-Cutting veggies and prepping toppings for the topping bar. -Making pizzas to order. -Deliver pizza in a quick and safe manner. -Answering phones and taking orders. -Using cash register and counting down at the end of night. -Accurately record tips and milage at end of the night into computer.

Education

Ged -

Acadamy Park High School
Sharon Hill, PA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Store opening and closing
  • Team leadership
  • Friendly and positive

Additional Information

-Licenced Pharmacy Technician in the state of Georgia.

Timeline

Emerging Store Manager

Walgreens
06.2022 - Current

Operations Supervisor

Kohls
04.2017 - 06.2022

Delivery Driver

Papa Johns
07.2011 - 10.2014

Sales Associate

Joann Fabrics
04.2008 - 06.2010

Ged -

Acadamy Park High School
Heather Bender