Summary
Overview
Work History
Education
Skills
Certification
Awards
Hobbies and Interests
Affiliations
Interests
Timeline
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Heather Benefield-Pugh

Heather Benefield-Pugh

Clarksville,TN

Summary

Results-driven real estate professional with proven track record in property transactions and client satisfaction. Adept at market analysis, negotiation, and sales strategy, consistently delivering optimal outcomes. Strong team collaborator known for adaptability and reliability, ensuring seamless operations and client experiences. Highly skilled in communication, marketing, and client relationship management.

Experienced leader with strong background in Logistics while guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

REALTOR

Self Empoyed- Independent Contractor- EVOLVE
12.2018 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Compared recently sold area properties to determine competitive market prices.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Wrote contracts to outline sales and purchases of properties.
  • Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
  • Educated clients by delivering explanations of short sales processes, mortgage loan processing, and foreclosures.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Verified payment and loan paperwork for property sales by working closely with banks, buyers, and sellers.
  • Assessed market conditions for accurate property valuations, enhancing listing success.
  • Provided after-sale support to ensure client satisfaction and encourage long-term relationships for future transactions.
  • Increased property sales by providing expert advice and guidance to potential buyers.
  • Managed contract preparation and review procedures, safeguarding clients from potential legal issues or disputes.
  • Developed strong rapport with clients by actively listening to their concerns, fostering trust in the buying/selling process.
  • Negotiated competitive offers with clients'' best interests in mind, securing favorable deals for both buyers and sellers.
  • Coordinated open houses and property showings, resulting in faster sale times and increased buyer interest.
  • Advised sellers on effective home staging techniques that resulted in more attractive listings for potential buyers.
  • Stayed current on housing market trends and economic factors impacting real estate, providing informed guidance to clients throughout the transaction process.
  • Educated first-time homebuyers on the nuances of the home-buying process, instilling confidence in their decisions.
  • Maintained a comprehensive understanding of local real estate laws and regulations, ensuring compliance throughout transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Prepared and presented contracts and other legal documents to clients.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.

Customer Service Representative Supervisor

American President Lines
03.2017 - 09.2021
  • I have close to 16 years in Logistics Operations ranging from Military service, Site Coordinator, Medical Supply, highly sensitive Government shipments, as well as, now International Support Operations
  • Company Overview: Background in both import/export facilitating the movement of dry goods via ocean transportation to CONUS/OCONUS locations while practicing a continuous mindful understanding of maritime law/regulation
  • Experience in advanced customer service skills with an outstanding service level performance in general inquiry.
  • Implement coordinated responses with Port, Intermodal Operations to include but not limited to SDD teams
  • Effectively maintain a high level of professionalism with internal and external sources within the company, support teams across various outlined locations
  • Perform requested booking request in a timely fashion while working closely with Sales Representatives’ as well as Trade Teams to ensure the highly quality standards for not only APL but CMA CGM Group
  • Skilled in identifying Service Integrity concerns, customer dissatisfaction, performance improvements’, and establishing low risk observations by incorporation a successful way to rehabilitate innovative directions for overall customer service satisfaction
  • Provided accurate information to customers by reviewing and interpreting systems generated data as well as taking into account other sources of information that may be relevant to the customer inquiry
  • I have been recognized multiple times for outstanding performance on customer relations, ability to multitask various departmental inquiries with resolve in a substantially short time resulting in overall customer satisfaction
  • Background in both import/export facilitating the movement of dry goods via ocean transportation to CONUS/OCONUS locations while practicing a continuous mindful understanding of maritime law/regulation
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Mentored junior representatives, leading to increased productivity and improved skill sets within the team.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Managed high call volume while maintaining exceptional quality standards in line with company expectations.
  • Balanced competing demands from customers while ensuring staff workload was manageable thereby reducing burnout.
  • Streamlined workflow for faster response times through regular team training sessions.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.

Medical Supply Technician

Centura Health
01.2015 - 12.2017
  • Responsible for daily inbound supplies by sorting products by ward and issuing items to Medical supply rooms located on clinic floors
  • Other duties performed included sterilization and stocking of isolation cart, crash carts, and medical equipment
  • Effectively managed medical supply returns and exchanges, ensuring prompt resolution of issues to minimize delays in patient care.
  • Enhanced accuracy in tracking supplies with meticulous record-keeping and regular audits.
  • Prepared emergency kits for various departments within the hospital, ensuring readiness during critical situations.
  • Maintained a clean and organized storage area, ensuring easy access to medical supplies when needed.
  • Served as a resource for clinical staff on proper usage and storage of medical supplies, contributing to improved safety and protocol adherence within the facility.
  • Improved patient care by efficiently managing medical supply inventory and timely distribution.
  • Coordinated with vendors for timely delivery of medical supplies, avoiding stockouts and minimizing disruptions to patient care.
  • Streamlined medical supply ordering process to reduce waste and save costs for the facility.
  • Assisted healthcare professionals in locating necessary supplies, contributing to efficient patient care.
  • Collaborated with clinical staff to identify frequently used items, optimizing stock levels accordingly for increased efficiency.
  • Monitored inventory levels to keep all medical equipment properly stocked.

Petroleum Supply Specialist (92F)

United States Army
01.2006 - 01.2010
  • Operates and maintains storage, dispensing and distribution facilities and pipeline systems for petroleum oils and lubricants (POL)
  • Receives and dispenses bulk and packaged petroleum products; operates forklift trucks, 10ton HEMITT tankers in loading, unloading, moving, and storing petroleum supplies; marks petroleum containers for proper identification; conducts safety inspections of storage facilities; performs preventative maintenance checks and services on POL storage and handling equipment
  • Experience: 3 years 8 months as a Petroleum Supply Specialist with 1/6 Calvarv Aviation
  • Maintained 20,000 gallon bag fuel systems on FARPs (Forward Area Refueling Points)
  • Tested fuels from HEMITT tankers via aquaglo to ensure no water and or sediments contaminated fuel before flight
  • Replaced hose systems that were cracked worn or otherwise none serviceable
  • De-fueled or refueled any aircraft or small to large military vehicles
  • Recorded in log books amount of fuel to be used, as well as gauging all proper fuel levels allowed in correct vehicles and motorized vehicles due to severe, moderate, or average weather temperatures to prevent HAZMAT complications due to overfill, spills, bag ruptures
  • Completed equipment inventories every week to include PMCS on all vehicles and forward area refueling points (FARP) which includes the hoses, pumps, service status of all emergency fire extinguishers, etc

Education

Social Science Degree - English

Saint Leo University

Bachelors - Sociology

University Of Colorado Colorado Springs (UCCS)
12.2024

No Degree - Real Estate

D And D School of Real Estate
Tennessee
12-2018

Skills

  • Customer Service
  • Logistics Management
  • Data Management
  • Microsoft Office Suite
  • Training & Development
  • Client relations
  • Contract negotiation
  • Strong negotiation skills
  • Comparative market analysis
  • Business development
  • Highly professional
  • Sales development
  • Client-oriented

Certification

  • National Association of REALTORS® (NAR) Membership - National Association of Realtors.
  • Real Estate Salesperson License - [State] Real Estate Commission.
  • Certified Residential Specialist (CRS) - Residential Real Estate Council.

Awards

  • ARMY COMMENDATION MEDAL
  • ARMY ACHIEVEMENT MEDAL
  • ARMY GOOD CONDUCT MEDAL
  • IRAQI CAMPAIGN MEDAL CAMPAIGN STAR
  • NATIONAL DEFENSE SERVICE MEDAL
  • GLOBAL WAR ON TERRORISM SERVICE MEDAL
  • ARMY SERVICE RIBBON
  • OVERSEAS RIBBON
  • Volunteer of The Quarter Award from 1ID Combat Aviation Brigade for support of soldiers and their families.

Hobbies and Interests

  • Learning new concepts
  • Applying knowledge to real-world situations
  • Supporting others' ideas and knowledge

Affiliations

  • Clarksville Association of Realtors

Interests

  • Camping
  • Kayaking
  • Outdoor Recreation
  • Participating in local clean-up initiatives
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Strategy Games
  • I enjoy cooking for friends and family gatherings
  • Growing herbs, vegetables, or fruits in home gardens
  • Youth Development Programs
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

REALTOR

Self Empoyed- Independent Contractor- EVOLVE
12.2018 - Current

Customer Service Representative Supervisor

American President Lines
03.2017 - 09.2021

Medical Supply Technician

Centura Health
01.2015 - 12.2017

Petroleum Supply Specialist (92F)

United States Army
01.2006 - 01.2010

Bachelors - Sociology

University Of Colorado Colorado Springs (UCCS)

Social Science Degree - English

Saint Leo University

No Degree - Real Estate

D And D School of Real Estate

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Heather Benefield-Pugh