Summary
Overview
Work History
Education
Skills
Timeline
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Heather Benkert

Westland,MI

Summary

Accomplished Manager with a proven track record at Meijer for enhancing customer satisfaction and reducing waste, demonstrating exceptional team leadership and complex problem-solving abilities. Skilled in staff training and development, adept at implementing policies to achieve operational goals. Achieved significant improvements in efficiency and service quality, underscoring a commitment to excellence and results.

Overview

19
19
years of professional experience

Work History

Manager

Meijer
05.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Controlled inventory costs by carefully managing portion control and reducing waste.

Assistant Manager

Captain Nemo's - Wayne
08.2014 - 02.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Manager

Walmart
03.2010 - 05.2014
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
  • Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
  • Coached and mentored new team members.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.

Manager

McDonald's
04.2005 - 01.2014
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Education

High School Diploma -

Cody High
Detroit, MI
06.2005

Skills

    Team Leadership

    Time Management

    Verbal and written communication

    Complex Problem-Solving

    Staff Training and Development

    Schedule Preparation

    Policy Implementation

Timeline

Manager

Meijer
05.2019 - Current

Assistant Manager

Captain Nemo's - Wayne
08.2014 - 02.2019

Manager

Walmart
03.2010 - 05.2014

Manager

McDonald's
04.2005 - 01.2014

High School Diploma -

Cody High

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Heather Benkert