Heather Benner
Medical Assistant/ Mental Health Worker
Fremont,NE
Summary
Dedicated Peer Support/Recreational Worker with collaborative approach to patient care and skill development. Results-oriented patient advocate with personalized care program planning and execution. Detailed and process-oriented instructional designer with 5 years of experience building Social skills as well aiding in ADL's. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment. Reliable employee seeking Peer Support and Recovery Specialist position. Offering excellent communication and good judgment. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Behavioral/Mental Health. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Mental Health Associate
Recovery Partnerships
Bethlehem, PA
02.2020 - 02.2021
- Trained all new staff members on Company Policies, Rights and Responsibilities, and following safety procedures.
- Coordinated and practiced Evacuation Drills every 30-60 days
- Coordinated and led Day trips, Holiday Parties, and Arts and Craft activities for both small and medium sized groups.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety for our " Friends" attending our community center.
- Resolved conflicts that arose between " Friends" by listening to complaints and finding appropriate solutions.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to " Friends".
- Planned 30 day activity calendars for " Friends" and facilitated smooth transitions for on-time arrival.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adhered to social distancing protocols and wore mask or face shield.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Applied array of different methodologies to assist " Friends" with therapy including guest speakers to help with coping skills and to learn more about Mental Health awareness.
- Led educational seminars and lectures at local community mental health centers to expand " Friends" knowledge on different Mental Health Illnesses.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
- Applied de-escalation and limit-setting techniques to promote patient cooperation
- Observed and monitored client behavior and responses to treatment
Mental Health Associate
Salisbury Behavioral Health
Bethlehem, PA
07.2016 - 01.2020
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Communicated effectively, both orally and in writing, with " Friends" from diverse backgrounds.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Applied de-escalation and limit-setting techniques to promote " Friends" cooperation.
- Led educational seminars and lectures at local community mental health centers to expand awareness of mental health symptoms and issues.
- Applied array of different methodologies to assist " Friends" with therapy.
- Displayed sensitivity to cultural and linguistic needs of " Friends" and families served.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
- Applied de-escalation and limit-setting techniques to promote " Friends" cooperation
- Helped " Friends" with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge
- Helped manage
Education
Certification Training - Peer Support And Recovery
RI Consulting
Bethlehem, PA 11.2020 - 11.2020
Diploma - Medical Assisting
Lincoln Technical Institute
Allentown, PA 08.2008 - 09.2009
GED -
Northampton Community College
Bethlehem, PA 09.1996 - 01.1997
Skills
Trained in indicators of abuse
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Either write something worth reading or do something worth writing.
Benjamin Franklin
Timeline
Certification Training - Peer Support And Recovery
RI Consulting
11.2020 - 11.2020
Mental Health Associate
Recovery Partnerships
02.2020 - 02.2021
Mental Health Associate
Salisbury Behavioral Health
07.2016 - 01.2020
Diploma - Medical Assisting
Lincoln Technical Institute
08.2008 - 09.2009
GED -
Northampton Community College
09.1996 - 01.1997
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