Heather Benton
Concho,AZ
Summary
Dynamic professional with extensive experience in customer service and business operations. Excelling in problem resolution and customer interaction. Recognized for enhancing customer satisfaction through effective communication and training new team members. Skilled in data entry and team management, consistently fostering a positive environment that boosts morale and productivity. As well as fostering positive relationships.
Overview
28
28
years of professional experience
Work History
Elderly Caregiver
Private In Home Caregiver
07.1997 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted disabled clients to support independence and well-being.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
- Enhanced communication with family members, keeping them informed about health and well-being of their loved ones.
- Provided emotional support, significantly improving residents' mental health and overall happiness.
- Trained new caregivers, sharing best practices and ensuring high-quality care across team.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Customer Service Representative
Rotech Healthcare
03.2024 - 05.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Private In-Home Caregiver
Private Home
02.2023 - 03.2024
- Conducted regular assessments of the client''s condition, reporting any changes or concerns promptly to appropriate parties.
- Maintained detailed records of all services provided, ensuring accurate tracking of progress towards established goals.
- Assisted clients with mobility challenges, enabling them to maintain independence and participate in daily activities.
- Served as an advocate for the client when communicating with family members or healthcare providers regarding their needs or concerns.
- Handled emergency situations calmly and efficiently, applying first aid measures when necessary and contacting appropriate medical professionals.
- Developed strong bonds with clients through compassionate caregiving and attentive listening to their needs.
- Improved clients'' quality of life by providing personalized in-home care and assistance with daily activities.
- Provided emotional support to clients during difficult periods, fostering resilience and mental wellbeing.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Certified Caregiver
Angel Wings Home Care
06.2021 - 04.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Completed entries in log books, journals and care plans to document accurately report patient progress
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Developed rapport to create safe and trusting environment for care
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Increased medication knowledge and medical terminology prowess through consistent research and continuing education
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status
- Provided direct personal care and administrative services to clients
- Supervised daily activities and provided assistance when needed
- Administered prescribed medications under direction of physician
- Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
Owner/Operator
Kustom Kritter Kreations
01.2015 - 06.2021
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across operations
- Created and monitored promotional approaches to increase sales and profit levels
- Managed 18 employees by supervising daily tasks
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Maintained up-to-date administrative records to monitor operational conditions
- Consulted with customers to assess needs and propose optimal solutions
- Scheduled events and put together required inventory With required employees
- Cared for all the animals needs, food housing, vet care and grooming needs
- Provided transpertation to events
Customer Service Representative
Tractor Supply
06.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Front Desk Agent
Comfort Inn & Suites
12.2019 - 04.2020
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Engaged in pleasant conversations while managing check-in process
- Confirmed relevant guest information and payment methods to prevent fraud
- Maintained financial accuracy by collecting deposits, fees and payments
- Promoted local entertainment and sporting events and offered details to assist patrons
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Provided guests with above-and-beyond service, including making outside venue reservations
- Answered customer telephone calls promptly and appropriately
- Entered customer data using software and updated information whenever patrons changed rooms
- Took reservations over phone, in person and via computer for guests and provided confirmation
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Executed positive demeanor to each and every visitor approaching front desk
Front End Cashier
Walmart
05.2018 - 01.2019
- Greeted customers and responded to requests for information.
- Performed cash, card and check transactions for customer purchases.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Solicited customers to purchase loyalty and item protection plans.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Educated customers on promotions to enhance sales.
- Operated cash register swiping barcodes items across electronic scanner to record price and collected payment.
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Processed exchanges and returns by processing them in company database.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and concerns to support positive customer experiences.
- Handled customer complaints and concerns
and escalated to direct supervisor for quick resolution. - Maintained organized and orderly front end and removed carts, baskets and debris.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Approached every question or concern with calm and level-headed approach to successfully address any need.
- Checked prices for customers and processed items sold by scanning barcodes.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Correctional Officer
Arizona Department Of Corrections
11.2009 - 07.2013
- Established positive working relationships and maintained boundaries with resident offenders
- Maintained custody and control of inmates housed in security unit
- Completed dorm sanitation and maintenance checks and reported results to management
- Received and inspected mail, property and funds from visitors on behalf of designated inmates
- Created and maintained arrest files on all inmates processed through jail
- Searched building and grounds, living quarters and work areas for contraband
- Made rounds at specified intervals and conducted head counts and roll calls
- Cleaned prisoner holding areas to prevent spread of disease or infection
- Directed activities of inmate crews working on maintenance, operations, farming and construction projects
- Built solid relationships with staff and residents to keep institution safe and secure
- Determined and assigned inmates to appropriate housing
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Conducted routine and emergency head counts
- Observed behavior of residents individually and in groups
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
- Arranged for medical and dental care of inmates
- Issued cleaning supplies, comfort items, laundry and all basic meals
Family Support Partner
Southwest Network Behavioral Health
08.2007 - 07.2008
- Documented data and completed accurate updates to case records
- Organized activities for birth parents and in-home support counselors
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Planned, promoted and managed parent workshops on assisting children in attaining academic success
- Interviewed individuals and families to assess needs and provide informational resources
- Reported child abuse in accordance with legal standards of mandatory reporters
- Developed rapport to create safe and trusting environment for care
- Collaborated with community program leaders and advocates to make resources accessible to those in need
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Maintained excellent attendance record, consistently arriving to work on time
Substitute Teacher
Deer Valley Unified School District
08.2006 - 09.2007
- Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles
- Upheld classroom routines to support student environments and maintain consistent schedules
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Repeatedly requested as substitute teacher for classrooms by teachers based on excellent past referrals and trusted performance
- Led classroom activities for play-based and immersive learning
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Supervised lunchroom and recess activities
Education
Corrections And Law Enforcement
CODA
Tucson, AZWildland Firefighter Cert. -
Northern Pioneer College
Show Low, AZ02.2023
Caregiver License # AZCG17112 - Caregiver
AZCG TMC
Mesa, AZ09.2022
GED - General Studies
Maricopa Community Colleges, Phoenix College
Phoenix, AZ08.2002
High School -
Barry Goldwater High School
Phoenix, AZ05.1997
Skills
- Customer service
- Appointment Scheduling
- Telephone etiquette
- Data Entry
- Supervision
- Team management
- Business operations
- Communications
- Problem resolution
- File and records management
- Cash Handling
- Time management
- Conflict resolution
- Problem-solving skills
- Office management
- Clerical duties
- Cash Handling
- Active listening
- Critical thinking
- Complaint handling
- Complaint resolution
- Payment processing
- Team development
- Office equipment proficiency
- Retail store support
- Key holder experience
- Administrative support
- Animal behavior observation
- Medication Administration
- Emergency and preventive care
- Animal birth procedures
- Vaccinations
- Wound treatment
Additional Information
* Wildland Firefighter certification
* Level One Finger Print Clearance Card
* First aide/CPR
Timeline
Customer Service Representative
Rotech Healthcare
03.2024 - 05.2025
Private In-Home Caregiver
Private Home
02.2023 - 03.2024
Certified Caregiver
Angel Wings Home Care
06.2021 - 04.2023
Customer Service Representative
Tractor Supply
06.2020 - 05.2021
Front Desk Agent
Comfort Inn & Suites
12.2019 - 04.2020
Front End Cashier
Walmart
05.2018 - 01.2019
Owner/Operator
Kustom Kritter Kreations
01.2015 - 06.2021
Correctional Officer
Arizona Department Of Corrections
11.2009 - 07.2013
Family Support Partner
Southwest Network Behavioral Health
08.2007 - 07.2008
Substitute Teacher
Deer Valley Unified School District
08.2006 - 09.2007
Elderly Caregiver
Private In Home Caregiver
07.1997 - Current
Corrections And Law Enforcement
CODA
Wildland Firefighter Cert. -
Northern Pioneer College
Caregiver License # AZCG17112 - Caregiver
AZCG TMC
GED - General Studies
Maricopa Community Colleges, Phoenix College
High School -
Barry Goldwater High School