Heather Berman
Chandler,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Meticulous office manager/ customer service representative offering 18+ years of comprehensive experience in the auto glass industry. Comfortable working independently, adept at working effectively unsupervised and quickly mastering new skills. Extensive familiarity with GlassBiller. Accustomed to answering questions, providing information and resolving concerns.
Overview
11
11
years of professional experience
Work History
Billing Specialist
Sol Auto Glass
Mesa, AZ
09.2023 - Current
- Track invoices and payments to ensure accuracy of accounts receivable and payable information.
- Investigated and resolved issues to maintain billing accuracy, obtain information and respond to requests.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Calculated billing charges, prepared and submitted all claims to insurance companies. Investigated incorrect billings, resolved discrepancies.
- Monitored accounts receivable activity to ensure timely payment of invoices.
Office Manager
Star Glass
Tempe, AZ
11.2021 - 11.2023
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and ordered all supplies for both the office and the shop. Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements, Tracking invoices and payments to ensure accuracy of accounts receivable and payable information.
- Handled scheduling and managed timely and effective allocation of resources and calendars. Reviewed completed work to verify consistency, quality and conformance. Documented work and maintained customer records for accurate billing..
- Obtained windshields/windows for specific automobile makes and models from vendors or dealers when necessary, examining pieces for defects prior to installation.
Division Manager
Sun Devil - Auto Glass Division
Chandler, AZ
04.2013 - 11.2021
- Managed a team of 12+ staff members. Office workers as well as technicians within the division, providing guidance and direction on day-to-day activities. Reviewed employee timecards for accuracy prior to submitting payroll information.
- Maintained high standards of cleanliness in the shop environment at all times. Assisted in ordering parts to complete installations as well as supplies for the office and shop.
- Resolved customer service issues escalated from lower levels of management or staff.
- Cultivated strong professional relationships with vendors to drive long-term business development. Maintained these positive relationships to ensure timely delivery of goods and services, while ensuring competitive pricing and high quality standards.
- Implemented GlassBiller systems to optimize processes, improve profitability and enhance regulatory compliance.
- Improved profit margins by effectively managing expenses, budget and overhead.
Education
High School Diploma -
Corona Del Sol High School
Tempe, AZ05-2004
Skills
- Exquisite customer service as well as written communications (10-Key proficient)
- Seasoned insurance claims verification, work order preparation, invoice processing, payment processing / posting
- Diligent billing dispute resolution
- Schedule coordination that accommodates adaptability and flexibility of both the customer and the technician
- Meticulous attention to detail
- Auto glass handling and storage procedures
- Administrative and management support
- Consistently maintained professional demeanor
References
References available upon request.
Timeline
Billing Specialist
Sol Auto Glass
09.2023 - Current
Office Manager
Star Glass
11.2021 - 11.2023
Division Manager
Sun Devil - Auto Glass Division
04.2013 - 11.2021
High School Diploma -
Corona Del Sol High School
Similar Profiles
James WolfeJames Wolfe
Owner/Operator at Novus Glass (Wolfe Auto Glass)Owner/Operator at Novus Glass (Wolfe Auto Glass)
Edward Brown Edward Brown null
Glass Removal and Installation Technician at Caliber Auto GlassGlass Removal and Installation Technician at Caliber Auto Glass
Cameron AllenCameron Allen
Glazier at Andy's Auto GlassGlazier at Andy's Auto Glass
Deanndra WooDeanndra Woo
Consumer Loan Originator at Arizona Financial Credit UnionConsumer Loan Originator at Arizona Financial Credit Union
Joe FrostJoe Frost
Director of Cost Accounting at Beacon ManagementDirector of Cost Accounting at Beacon Management