Heather Berna
Visalia,CA
Summary
Results-driven professional with entrepreneurial and management experience. Builds and nurtures strong relationships with co-workers and clients while overseeing administrative and sales teams. Excels in both independent leadership and collaborative settings, leveraging business acumen to drive organizational success.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Business owner industrial cleaning
Self-employeed
Visalia, California
10.2016 - Current
- Oversaw daily operations of self-employed business, ensuring efficient service delivery and client satisfaction.
- Managed client communication and project scheduling
- Developed business plans, pricing, and service offerings
- Coordinated bids and invoices, aligning cleaning schedules and client requirements for industrial buildings.
- Cleaned production floors, walls, and equipment using approved industrial chemicals.
- Refilled cleaning supplies and maintained organized storage areas.
- Followed lockout and chemical handling procedures during cleaning tasks.
- Performed routine maintenance on cleaning equipment and supplies, such as mopping floors, vacuuming carpets, emptying trash cans, dusting surfaces and washing walls.
- Arranged and replenished shelves with cleaning products to support daily operational needs. with necessary supplies and materials.
route sells representative
Frito Lay Pepsi Co
Visalia, California
03.2018 - 02.2019
- Delivered employer products to customer locations along assigned routes.
- Transported goods to specified locations in a timely and safe manner.
- Resolved route issues and communicated changes with dispatch and customers.
- Utilized GPS navigation systems to plan efficient routes.
- Ensured compliance with DOT regulations related to the operation of commercial motor vehicles.
- Inspected vehicle condition and reported maintenance issues promptly.
- Reported any incidents or accidents to supervisor immediately upon occurrence.
- Reported any incidents or accidents to supervisors immediately.
- Managed client communication and project scheduling
- Stocked displays and rotated inventory at customer sites.
- Developed business plans, pricing, and service offerings
- Directed daily operations for self-employed business services
Education
DS - Manicurist
Estes Institute of Cosmetology
Visalia, California 03.2005 - 10.2006
Some College (No Degree) - Child Development
College of The Sequoias
Visalia, CASkills
- Industrial cleaning
- Chemical handling
- Lockout procedures
- Equipment maintenance
Receiving operations
Food safety
Sales management
Customer relations
Inventory management
Vendor management
Timeline
route sells representative
Frito Lay Pepsi Co
03.2018 - 02.2019
Business owner industrial cleaning
Self-employeed
10.2016 - Current
DS - Manicurist
Estes Institute of Cosmetology
03.2005 - 10.2006
Some College (No Degree) - Child Development
College of The Sequoias