Summary
Overview
Work History
Education
Skills
Timeline
Generic
Heather Berner

Heather Berner

Neosho,MO

Summary

Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.


Overview

20
20
years of professional experience

Work History

Licensed Loan Officer Assistant

Total Lending Concepts
02.2021 - Current
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.

Registered Nurse Admit Discharge Lounge

Freeman Health System
10.2016 - 10.2018
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Evaluated patient histories, complaints, and current symptoms.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Monitored patient reactions after administering medications and IV therapies.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Registered Nurse Pre Op Education

Freeman Health System
05.2015 - 10.2016
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Evaluated patient histories, complaints, and current symptoms.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Educated family members and caregivers on patient care instructions.
  • Resolved problems, improved operations and provided exceptional service.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Registered Nurse, PACU, Pre Op

Freeman Health System
01.2007 - 05.2016
  • Managed care from admission to discharge.
  • Evaluated patient histories, complaints, and current symptoms.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Monitored patient reactions after administering medications and IV therapies.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Managed patients recovering from medical or surgical procedures.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.

Registered Nurse Student Assistant PACU/Pre OP

Freeman Health System
01.2005 - 12.2006
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Managed patients recovering from medical or surgical procedures.

Registered Nurse Student Assistant Float Pool

Freeman Health System
01.2005 - 12.2006
  • Educated family members and caregivers on patient care instructions.
  • Managed care from admission to discharge.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Evaluated patient histories, complaints, and current symptoms.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Recorded details regarding therapies to keep patient charts updated.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.

Nurse Technician

Freeman Health System
04.2004 - 01.2005
  • Improved patient care by providing compassionate and attentive support to patients during daily activities.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Provided emotional support to patients and their families.
  • Expedited diagnostic testing procedures by collecting specimens such as blood samples accurately and efficiently.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maintained patient stability by checking vital signs and weight.
  • Served as a reliable resource for patients, families, and fellow staff members by remaining approachable and knowledgeable about all aspects of nursing care.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Transported patients between rooms and appointments or testing locations.
  • Assisted patients with mobility by providing physical support and pushing wheelchairs.
  • Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
  • Provided emotional support to patients and families during difficult situations, fostering trust and open communication.
  • Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.

Education

Associate Degree of Nursing - Nursing Education

Crowder College
Neosho, MO
12.2006

High School Diploma -

Neosho High School
Neosho, MO
05.2003

Skills

  • Direct Patient Care
  • Medical Laboratory Procedures
  • Patient Monitoring
  • Intake and discharge
  • Compassion and Empathy
  • Medical Records Management
  • Clear Patient Communication
  • High level of autonomy
  • Patient Care Assessment
  • Telemetry monitoring
  • Oxygen saturation standards

Timeline

Licensed Loan Officer Assistant

Total Lending Concepts
02.2021 - Current

Registered Nurse Admit Discharge Lounge

Freeman Health System
10.2016 - 10.2018

Registered Nurse Pre Op Education

Freeman Health System
05.2015 - 10.2016

Registered Nurse, PACU, Pre Op

Freeman Health System
01.2007 - 05.2016

Registered Nurse Student Assistant PACU/Pre OP

Freeman Health System
01.2005 - 12.2006

Registered Nurse Student Assistant Float Pool

Freeman Health System
01.2005 - 12.2006

Nurse Technician

Freeman Health System
04.2004 - 01.2005

Associate Degree of Nursing - Nursing Education

Crowder College

High School Diploma -

Neosho High School

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Heather Berner