Summary
Overview
Work History
Skills
Languages
Work Availability
Certification
Timeline
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Heather Bernal

Heather Bernal

Cicero,IL

Summary

At Compass Group Management, I leveraged my problem-solving and teamwork skills to enhance patient care, significantly reducing falls risk and improving hospital efficiency. My friendly demeanor and strong observational abilities fostered a supportive environment, ensuring patient comfort and promoting effective collaboration across healthcare teams.

Overview

6
6
years of professional experience

Work History

Driver

Lyft
04.2018 - 08.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Patient Observation, Assistant Patient Transport

Compass Group Management
02.2022 - 06.2024
  • Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
  • Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
  • Increased patient morale through engaging conversation and companionship throughout their hospital stay.
  • Enhanced patient comfort by attentively monitoring and addressing individual needs during hospital stays.
  • Contributed to overall hospital efficiency by completing assigned tasks in a timely manner, ensuring optimal levels of care were maintained at all times.
  • Collaborated effectively with interdisciplinary healthcare teams, contributing valuable insights from time spent observing individual patients closely over extended periods of time.
  • Displayed adaptability in working with diverse populations of patients, including those with varying ages, cultural backgrounds, and medical conditions.
  • Exhibited excellent problem-solving skills in addressing complex patient needs or situations, ensuring optimal outcomes for all involved parties.
  • Promoted a calm atmosphere within the hospital room, utilizing effective stress reduction techniques tailored to each patient''s preferences.
  • Encouraged positive interactions among family members visiting the patient, fostering an environment conducive to healing.
  • Improved communication between nursing staff and patients by regularly updating on patient status and needs.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Patient Observation, Assistant Patient Transport

Compass Group Management
02.2022 - 06.2024

Driver

Lyft
04.2018 - 08.2024
Heather Bernal