Heather Beshears
Groveland,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Spa Operations Manager
First Light Resorts
11.2022 - Current
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Provided professional services and support in a dynamic work environment.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and maintained relationships with customers and suppliers through account development.
- Passionate about learning and committed to continual improvement.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Retail Manager
First Light Resorts
08.2017 - 11.2022
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Cultivated and strengthened lasting Vendor relationships using strong issue resolution and dynamic communication skills.
- Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within the local area.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Designed and Purchased Inventory Merchandise.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Controlled store inventory and reviewed cash handling and operations reports.
Closing Store Manager
Market Of Choice
06.2011 - 08.2015
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained high standards of visual merchandising even as inventory levels decreased, ensuring an appealing store environment for customers.
- Streamlined communication channels between various departments involved in the store closure process for better efficiency and clarity.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Maintained customer satisfaction throughout store closure process by addressing concerns promptly and professionally.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw staff performance evaluations, identifying areas of improvement and providing constructive feedback for growth.
- Optimized store closing procedures by implementing efficient scheduling and task delegation.
- Enhanced employee morale during store closure period through clear communication and team-building exercises.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with loss prevention and store security.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
High School Diploma -
Sonora High School
Sonora, CA06.2005
Skills
- Operations Management
- Brand Management
- Budget Management
- Employee Development
- Product Management
- Schedule Management
Timeline
Spa Operations Manager
First Light Resorts
11.2022 - Current
Retail Manager
First Light Resorts
08.2017 - 11.2022
Closing Store Manager
Market Of Choice
06.2011 - 08.2015
High School Diploma -
Sonora High School
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