Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software Proficiency
References
Timeline
Generic

Heather Bestwick

Phoenix,Arizona

Summary

Experienced Senior Property Manager adept at leading residential apartment communities with a focus on operational excellence and revenue optimization. Skilled in capital project oversight, tenant satisfaction enhancement, and team leadership. Seeking regional property management role to drive efficiency and deliver exceptional results across broader geographic areas.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Property Manager

Security Properties Residential
Scottsdale, AZ
07.2017 - 02.2024
  • Employed by one of the industry's premier residential real estate owners, I spearheaded operations at one of the largest communities, consisting of 539 apartment homes, within a vast portfolio spanning 100+ assets across 10+ states, totaling nearly 22,817 multifamily housing units. From this central role, I effectively oversaw the daily operations of a prominent residential apartment community, situated in the vibrant locale of North Scottsdale, Arizona, crafting an unparalleled living experience marked by integrity, teamwork, and innovative approaches.
  • Maximized the property’s net operating income and facilitated optimum performance of the property, which includes effectively managing personnel, leasing, collections, resident services, maintenance, risk management, expense control, revenue enhancement, capital improvements, information reporting, and compliance with applicable laws and company policies.
  • Responsible for all aspects of management including liaison between owners and property management staff, monitoring property performance, preparing annual budgets, inspecting properties, and ensuring resident satisfaction.
  • Collaborated with contractors, vendors, tenants, and management staff to ensure the timely completion of capital improvement projects, fostering effective communication and streamlined workflows throughout the process.
  • Outstanding leadership, customer service, interpersonal skills, and verbal, written and presentation skills.
  • Successfully lead team members to achieve company goals.
  • Strong ability to manage multiple priorities in a fast-paced and changing environment.
  • Strong organizational abilities, computer and Excel skills, and time management skills.
  • A respected leader in the property management industry with 8 years property management leadership experience in senior manager and multi-site manager roles. With strong supervisory experience and site-level operating experience.
  • Nominated for Community Manager 200+ Units of the Year Award in 2020 - Arizona Multifamily Association.

Multi-Site Property Manager

Security Properties Residential
Phoenix, Arizona
03.2019 - 02.2022
  • Successfully managed the day-to-day operations of two (2) assigned properties, totaling 793 multifamily residential housing units, while overseeing 18 employees, with locations in North Scottsdale and Central Phoenix, Arizona.
  • Maximized each property's net operating income and facilitated optimum performance of each asset.
  • Responsible for effectively managing personnel, leasing, collections, resident services, maintenance, risk management, expense control, revenue enhancement, capital improvements, information reporting, and compliance with applicable laws and company policies.

Property Manager

Madrona Ridge Residential
Phoenix, Arizona
10.2015 - 06.2017
  • Successfully managed the day-to-day operations of a 240 residential unit community located in Peoria, Arizona.
  • Managed daily administrative tasks, including tenant relations and rent collections.
  • Provided customer service support by responding promptly to inquiries or requests from tenants.
  • Nominated for Best Team and Property built prior to 2000 Award in 2016 - Arizona Multifamily Association.

Assistant Property Manager / Company Field Trainer

Madrona Ridge Residential
Tempe, AZ
03.2012 - 09.2015
  • Nominated for Assistant Property Manager 200+ Units of the Year Award in 2013 - Arizona Multifamily Association.

Leasing Director / L.E.A.D.E.R.

Mark-Taylor Residential Inc.
Phoenix, Arizona
06.2007 - 02.2012
  • Joined an award-winning apartment management firm to revitalize efforts and improve rental occupancy at several properties including 736-unit, 520-unit, and 360-unit luxury communities in the Phoenix area.
  • Delivered exceptional customer service for residents and potential future residents.
  • Maintained resident files, accepted rental payments, and actively managed apartment availability and pricing.

Education

Maricopa Community College
Mesa, AZ

Arizona State University
Tempe, AZ

Skills

  • Property Management: Skilled in effectively managing all aspects of residential property operations, including leasing, maintenance, rent collection, and fostering positive tenant relationships
  • Performance Management: Ability to set performance metrics, evaluate results, provide feedback, and implement improvement strategies to enhance team performance
  • Team Development: Commitment to developing the skills and capabilities of team members through training, coaching, and mentorship to foster growth and career advancement
  • Customer Focus: Commitment to delivering exceptional service and value to property owners, tenants, and stakeholders, with a focus on meeting their needs and exceeding their expectations
  • Decision-Making: Strong decision-making skills to assess situations, analyze data, and make informed choices that align with organizational objectives
  • Regulatory Compliance: Knowledge to ensure full adherence to industry regulations, laws, and standards, particularly regarding fair housing regulations, across all aspects of residential property management operations
  • Problem-Solving: Capacity to identify issues, analyze root causes, and develop solutions to address challenges that arise
  • Budget Management: Experience in allocating resources effectively, controlling expenses, developing and managing budgets, and utilizing analysis to optimize property performance, maximize revenue, and achieve financial targets and organizational goals
  • Marketing and Leasing: Demonstrated ability to effectively market properties, attract prospective tenants, and negotiate lease agreements to maximize occupancy and revenue
  • Leadership: Ability to lead and motivate teams, fostering collaboration and achieving common goals
  • Relationship Building: Skill in building and maintaining positive relationships with clients, vendors to support business objectives and drive customer satisfaction
  • Communication: Excellent verbal and written communication skills to effectively convey goals, expectations, and company policies to teams
  • Tenant Relations: Ability to cultivate positive relationships with tenants, address their concerns promptly, and provide exceptional customer service to enhance tenant satisfaction and retention
  • Time Management: Strong organizational skills to prioritize tasks, manage deadlines, and balance competing demands effectively in a fast-paced environment
  • Risk Management: Ability to assess risks associated with property ownership and management, implement risk mitigation strategies, and ensure adequate insurance coverage
  • Conflict Resolution: Proficient in managing conflicts and resolving disputes effectively to maintain a positive work environment and promote collaboration among team members
  • Capital Projects Management: A track record of successfully overseeing and executing complex projects within budget and timeline constraints
  • Maintenance Oversight: Knowledgeable in coordinating property maintenance and repair activities, managing vendors and contractors, and ensuring compliance with safety and building codes

Certification

  • Arizona Real Estate License - Course In Progress

Accomplishments

  • 2023 Kingsley Excellence - Resident Satisfaction Award
  • 2022 Kingsley Excellence - Resident Satisfaction Award
  • 2021 Kingsley Excellence - Resident Satisfaction Award
  • 2019 Kingsley Excellence - Resident Satisfaction Award
  • 2018 Kingsley Winner – Received the highest award for most improvement in Arizona SPR portfolio
  • 2018 Team of the Year - Received the Team of the Year Award for SPR
  • 2017 Customer Service Award - Received the highest customer service award in Arizona Madrona Ridge Residential portfolio
  • 2015 Customer Service Award - Received the highest customer service award in Arizona Madrona Ridge Residential portfolio
  • 2014 Kingsley Crown - Received the highest award for tenant satisfaction assessment in residential management portfolio (51+ assets)
  • 2014 Physical Shop Dazzle Award - Received for outstanding performance in Overall Property Appearance
  • 2013 Highest Social Activities and Community Service Award - Rated best client retention event coordinator in southwest region
  • 2010 Team Achievement Award

Software Proficiency

Microsoft Office, Yardi, RealPage Software, Entrata, eSite, MRI Software, Rent Cafe, Blue Moon Software, On-Site Software, OneSite, Kardin Budgeting Systems, Lease Rent Options (LRO), YieldStar Revenue Management, Energy Star Portfolio Manager, Measurabl (ESG performance), Funnel, Kingsley Reputation Management, and other Reputation Management Platforms.

References

References available upon request.

Timeline

Multi-Site Property Manager

Security Properties Residential
03.2019 - 02.2022

Senior Property Manager

Security Properties Residential
07.2017 - 02.2024

Property Manager

Madrona Ridge Residential
10.2015 - 06.2017

Assistant Property Manager / Company Field Trainer

Madrona Ridge Residential
03.2012 - 09.2015

Leasing Director / L.E.A.D.E.R.

Mark-Taylor Residential Inc.
06.2007 - 02.2012

Maricopa Community College

Arizona State University

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Heather Bestwick